Annissa Hovermill

Professional Business Specialist with comprehensive experience in fostering and maintaining client relationships. Adept at identifying business opportunities, ensuring customer satisfaction, and driving strategic growth. Strong focus on team collaboration and adaptability to changing needs. Skilled in communication, conflict resolution, and project management, ensuring consistent results. Achievements include:

• Dedicated professional establishing trusted partnership with the Center for Minority Veterans, enhancing outreach for underserved veterans. Improved data sharing practices, which reduced redundant investments and supported the VA's goals, achieving $20M in cost avoidance. Proficient in strategic planning, data analysis, and project management, offering a results-driven approach to meet and exceed organizational objectives.

Strategic advisor to customers for implementing complex digital solutions and transformation in support of VA goals for reducing technical debt to include opportunities for re-use, improving data sharing and literacy, and reducing redundant investments shared across enterprises services.

Achievements include:

• Dedicated professional focused on continuous development and relationship-building with diverse VA stakeholders, which supports the Delegate Access Initiative by ensuring updated Accredited Representative contact information is available on VA.gov. Skilled in stakeholder engagement and information management, offering a commitment to enhancing communication and accessibility for veterans and their representatives.

Business Relationship Manager for IT Operations with expertise in budget planning and forecasting, enhancing accuracy in financial projections through effective congressional budget submissions. Demonstrated skills in statistical analysis and financial reporting, which improve operational efficiency and support informed decision-making for stakeholders. Offering a strong capacity to bridge communication between technical teams and business objectives, driving value across the organization. Achievements include:

• Collaborating with cross-functional teams to gather and interpret financial data ensured stakeholders had reliable information, which promoted transparency in the OIT budget submission that supports 17 staff offices and over 30 IT service products. This effort contributed to a successful $1.5B corporate budget submission. Skills include financial analysis, teamwork, and communication, offering employers a strong commitment to accuracy and collaboration.

Driven professional with a solid track record in process optimization, co-authoring the first customer expectation welcome document that streamlined demand management intake, which cut the timeline from request to solution delivery. This initiative significantly improved customer experience and expedited time-to-market. Strong skills in collaboration and operational efficiency contribute to enhancing customer satisfaction, considered a valuable asset for business partners. Achievements include:

• Enhancing IT service capabilities, successfully improved the Policy Management Dashboard for the Office of Enterprise Integration (OEI), which cut deployment time from one year to two months, streamlining analysis tasks and boosting overall efficiency. Skilled in data management and process optimization, this approach helped OEI make informed decisions quickly and effectively for improving customer experience.

Empowering business driven decision through data sharing and management with the goal to enhance business processes through continuous engagement within VA Data Governance Council. Achievements include:

• Utilization of team members and departmental interdependencies to promote innovation and operational efficiencies for cross departmental data management processes and sharing in support of Veteran Service Member Family Fraud Evasion (VSAFE) Initiative with the goal to identify trends and apply prescriptive measure to mitigate predatory actions against Veterans and their family members.

Ensuring successful IT integrations and outcomes by utilizing Demand Shaping processes while aligning with VA goals, emphasizing the "reuse" concept with the goal to reduce technical debt and increase awareness of emerging concepts. Achievements include:

• Results-driven professional focused on identifying innovative opportunities that align with clients' visions and business outcomes for high-impact projects. Successfully optimized technologies for a Policy Management Dashboard, which enhanced business processes and improved customer experience, ultimately providing leadership with better visibility. Possesses strong problem-solving, project management, and communication skills, offering a unique blend of technical insight and strategic thinking to drive success for potential employers.

Utilizing advanced analytical analysis techniques to accurately assess client needs while focusing on innovation opportunities for improved business processes through automation. Achievements include:

• Building strong relationships with VA Executive Staff through effective event management and requirements analysis. Delivered high-quality service by evaluating client feedback to enhance the VA's Integrated Enterprise Workflow Case and Correspondence Management system, ultimately improving the stakeholder experience. Possesses expertise in strategic partnership development, client engagement, and data-driven decision-making, offering a commitment to continuous improvement and stakeholder satisfaction.

Experienced in design, implementation, and managing complex IT data center projects with nationwide scope using project management techniques and principles while incorporating agile methodologies. Recognized in developing policies, procedures, requirement's documentation, and procurement packages to meet the program's mission as well as stakeholder's expectations and needs. Achievement include:

• Designed, implemented, and managed complex IT data center project on a national scale for VA first deployment of an Enterprise Command Center focusing on cross departmental application monitoring and event notification for over 500 applications.
• Executed expertise in agile methodologies, successfully launched the VA's first enterprise single view dashboard to support EHRM's Go-Live. This involved coordinating data ingestion from multiple monitoring tools, which established comprehensive executive and technical views, ultimately enhancing decision-making. Skills include project management, data analytics, and AI integration, offering a strong foundation for driving impactful projects in dynamic environments.

Led and mentored team members to effectively communicate client support and consultations on the importance of application performance monitoring. Skilled in agile project management and team coordination, offering a strong ability to enhance project outcomes and drive success. Achievement include:

• Set upfront expectations on Service Level Agreements (SLAs) for monitoring Key Performance Indicators and Critical Business Transactions resulting in real-time application performance monitoring and business transaction health score visibility.
• Experienced in managing direct and matrixed teams to discover, design, and deploy monitoring software for VA applications and infrastructure. Successfully implemented enterprise-level monitoring tools such as AppDynamics, Splunk, Dynatrace, and Solarwinds, which enhanced operational visibility and improved performance tracking. Possesses strong skills in team leadership, project management, and software deployment, offering potential employers a proven track record in optimizing IT monitoring solutions.
• Supervised application performance and infrastructure monitoring for VA-wide initiatives. Established VA's first "Level of Monitoring" for Critical Business Transactions, which created essential performance baselines and profiles. Skilled in monitoring, analytics, and performance optimization, with a commitment to enhancing operational efficiency and ensuring effective service delivery for stakeholders through service decomposition.
• Expertise in resource allocation and effort management across diverse locations, delivering high-quality products using agile methodologies with a focus on data ingestion from various sources fostering collaboration by creating epics and leading sprint planning sessions, which improved team efficiency and product delivery.

Proficient in setting project objectives and aligning scope and timelines with customer needs, securing necessary resources for efficient maintenance activities through Operational Readiness Reviews. Equipped to deliver strategic solutions that enhance security and operational efficiency for potential employers. Achievement include:

• Successfully coordinated with stakeholders and technical teams, ensuring security and customer requirements were met from the initial gathering phase to deployment of Security Threat Module (STM) Infrastructure Standardization across Regional Data Centers.
• Assisted with the operational development and implementation of robust information security infrastructure, collaborating with the Infrastructure Operations Security Management Team, which streamlined compliance and security practices.
• Authored the Audit Logging and Reporting Standardization SOP, now effectively utilized in field operations.