Anniston King
Bryan,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
ElliAnns Boutique
06.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
Intern
Rupp Hagen Bohmer Newton Harmon & Rohrs
05.2020 - 11.2020
- Sorted and organized files, spreadsheets, and reports.
- Gathered, organized and input information into digital database.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted legal documents, filing and case materials in clear, orderly systems.
Education
Associate of Science - Registered Nursing
Northwest State Community College
Archbold, OH05.2026
Skills
- Customer Relationship Management
- Business Development Understanding
- Closing and Contract Negotiations
- Time Management
- Customer Relations
- Retail Operations Management
- Money Handling
- Managing Multiple Priorities
- Closing Oversight
- Sales and Marketing
- Cost Control
- Staff Supervision
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
Certification
- CNA - Certified Nurse Assistant
About Me
I have been a pediatric cardiology patient my entire life and recently suffered from an ischemic stroke however I am back to my full capabilities and have decided to pursue a career in nursing.
Timeline
Assistant Manager
ElliAnns Boutique
06.2020 - Current
Intern
Rupp Hagen Bohmer Newton Harmon & Rohrs
05.2020 - 11.2020
Associate of Science - Registered Nursing
Northwest State Community College