Anniya Kannamplave
Clermont,FL
Summary
Driven Pharmacy Technician with a proven track record at Orlando Health, enhancing pharmacy operations and patient satisfaction through meticulous medication dispensing and effective team collaboration. Skilled in workflow optimization and confidentiality, significantly improved service quality and efficiency. Demonstrates exceptional problem-solving abilities and commitment to accuracy in all aspects of pharmacy management. Driven Pharmacy Technician with 10 years of experience and success in working within fast-paced retail and hospital pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
1
1
year of professional experience
Work History
Pharmacy Technician
Orlando Health
08.2010 - 07.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
Education
Bachelor of Science - Healthcare
Inter American University of Puerto Rico Metropolitan Campus
San Juan, PR05.2013
Certificate - CNA
Seminole State College of Florida
Sanford, FL03.2008
Associate of Arts - Liberal Arts And Sciences
Community College of Philadelphia
Philadelphia, PA06.2006
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Prescription Filling
- Supply Restocking
- Insurance Verification
- Interpreting and Processing Medication Orders
- Prescription Interpretation
- Manual and automated medication dispensing
- Receiving incoming supplies
reading, music, gardening
I like to read the news whenever time permits, read the books with my son's school to help with tutoring. Reading health based clips or magazines.
Love to listen to jazz with my son, christian music, anything that keeps me going in the fast paced world.
gardening I share with my mom and the time I get to spend with her enjoying all the beautiful flowers, and plantings.
Timeline
Pharmacy Technician
Orlando Health
08.2010 - 07.2011
Bachelor of Science - Healthcare
Inter American University of Puerto Rico Metropolitan Campus
Certificate - CNA
Seminole State College of Florida
Associate of Arts - Liberal Arts And Sciences
Community College of Philadelphia