Hi, I’m
AnnJeanette Isaac
Chicago,IL
Summary
Results-oriented Interior Designer uses experience and knowledge to create unique and innovative design solutions. Offers excellent problem-solving and communication skills for providing highest level of customer service. Dedicated to staying current on latest industry trends and developments to further client success.
Overview
5
years of professional experience
Work History
Daltile Sales Service Center
Design Consultant
10.2021 - 06.2023
Job overview
- Prepared architectural design and installation strategies for Tile & Stone materials, proposed concepts for client approval.
- Led interior design across conceptual, schematic, design development, and construction document phases.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted clients with budget considerations and made recommendations for construction materials including but not limited to tile, stone, mortar, trim, grout, waterproofing, exteriors, etc.
- Met with over 30 separate clients/groups per week in person; Not including daily communications via email and phone to discuss ongoing design projects and individual needs.
- Provided sales and customer service assistance to all walk-in traffic and all things operations related.
- Followed up with existing customers to provide additional support and address concerns.
- Stepped into managerial role when manager was not present; only full-time employee in the Showroom.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Spearheaded new Showroom Display, Sample Room updates and continuous stock replenishment; Completed new, complete sample library display on Showroom floor before departing.
- Developed and maintained comprehensive library of design assets for easy access and reuse.
- Achieved top performance by strategically adapting to high volume, rapidly changing, competitive environment.
- Created marketing content/materials using Adobe Creative Suite including brochures, flyers, product spotlights to brand standards for Showroom events and on-site client meetings.
- Built strong vendor relationships to facilitate favorable pricing on required materials.
- Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
- Researched new design technology and tools to bolster professional skillset and drive quality deliverables.
- Conducted user research to identify customer needs and preferences for customer-centric designs.
- Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
- Contacted other contractors and vendors to assist in project builds/installs.
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Developed space planning concepts, color palette selections, and textile presentations.
- Defined space requirements from schematic design to construction phase and installation.
- Specified appropriate products and materials to meet project objectives and design scheme.
- Produced detailed cost estimates and coordinated with vendors to deliver budget-friendly solutions.
- Communicated product information, installation methods and product upgrade options.
- Implemented multiple high-end residential and commercial interior design projects within cost, quality and timeframe targets.
- Specialized in out of state and international projects by coordinating freight logistics through distribution centers.
The GoodBus
Production Manager
04.2021 - Current
Job overview
- Freelance Production Manager for The GoodBus during ARC Music Festival 2021, 2022 and Summer Camp Music Festival 2021
- Set up visual concept for festivals and events.
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Delivered direct feedback to senior management regarding project visibility and status.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Coordinated with other departments to align production with customer requirements.
Bloouts A Blow Dry Bar
Hair Salon Manager
11.2019 - 10.2021
Job overview
- Oversaw salon employee performance, facility cleanliness, and sales.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maintained general appointment calendar and set shift schedules.
- Managed cash flow, business transactions, banking, and accounting processes.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Handled employee scheduling and coverage needs during business hours.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Scheduled employees to maintain adequate coverage during business hours.
Public House Chicago
Server
09.2018 - 01.2020
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Trunk Club
National Stylist
02.2019 - 06.2019
Job overview
- Used online CRM interface to initiate conversation, style, and sell to clients through from Nordstrom's selected product catalog
- Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics.
- Advised client base of new products and seasonal fashions to increase national sales.
- Served as brand storyteller to create experiences that drove sales and achieved store goals.
- Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
- Connected and engaged with customers to understand styling needs.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Translated inspiration into action by solving customer styling needs.
- Adhered to loss prevention practices and reported incidents to bolster shortage control and protect company assets.
- Answered client questions about products and services, helped locate merchandise, and promoted key items.
Education
Loyola University of ChicagoChicago, IL
Bachelor of Science from Psychology
05.2016
Loyola University of ChicagoChicago, IL
Bachelor of Arts from Public Relations, Advertising, And Applied Communication
05.2016
School of The Art Institute of ChicagoChicago, IL
Certificate from Interior Architecture
12.2024
Chicago Portfolio SchoolChicago, IL
Certificate from Art Direction, Advertising
06.2018
Skills
- Team Morale Captain
- Personable Customer Service
- Customer Relationship Management
- Client Needs Assessment
- Visual Design
- Excellent Attention to Detail
- Microsoft Office
- Adobe Creative Suite
- Project Management
- Event Planning and Coordination
- Efficient Multi-Tasking
- Fast Learner
Timeline
Design Consultant
Daltile Sales Service Center
10.2021 - 06.2023
Production Manager
The GoodBus
04.2021 - Current
Hair Salon Manager
Bloouts A Blow Dry Bar
11.2019 - 10.2021
National Stylist
Trunk Club
02.2019 - 06.2019
Server
Public House Chicago
09.2018 - 01.2020
Loyola University of Chicago
Bachelor of Science from Psychology
Loyola University of Chicago
Bachelor of Arts from Public Relations, Advertising, And Applied Communication
School of The Art Institute of Chicago
Certificate from Interior Architecture
Chicago Portfolio School
Certificate from Art Direction, Advertising