Ann Jennifer Vazquez
Lake Worth,FL
Summary
Administrative professional with nineteen years experience in sales/office administration and thirteen of those years as insurance agent/csr, including three years as office manager and three years as department supervisor; consistently demonstrates initiative, creativity, strong interpersonal skills, problem-solving skills, organization, and persistence in pursuing team goal.
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Successful and seasoned [Job Title] with expertise in providing wide range of high-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Insurance Agent
Brown & Brown
07.2019 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
- Cross-sold insurance products to existing clients to reach sales targets.
Insurance Customer Service Representative
Mack Insurance Group
07.2017 - 05.2019
- Local insurance agency providing guidance on insurance coverages and available products through rated insurance carriers and surplus carriers
- Reviewing policies with current customers insuring the clients are properly covered
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Insurance Customer Service Representative
State Farm Insurance Inc
04.2007 - 07.2017
- Implemented new training programs for better team performance and improved service quality.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Education
Associate of Arts - Paramedical Skin Care
Florida College of Natural Health
Miami, Florida01.2005
Skills
- Client Relationship Management
- Team Training and Development
- Policy Management
- Problem Solving Aptitude
- Teamwork and Collaboration
- Customer Relationship Management
- Goal-Oriented Approach
- Organizational Skills
- Time Management Abilities
- Risk Assessment Knowledge
- Multitasking Capabilities
Affiliations
Member, National Notary Association
Military Experience
United States Navy, Great Lakes, Illinois, 06/1999 - 01/2000
Qualifications
Proficient in Microsoft office , several insurance program operating systems; types 40 wpm, English/Spanish, Licensed Customer Service Representative, Life and Health sales Representative 440(P053355)
Languages
Spanish
Professional Working
Timeline
Insurance Agent
Brown & Brown
07.2019 - Current
Insurance Customer Service Representative
Mack Insurance Group
07.2017 - 05.2019
Insurance Customer Service Representative
State Farm Insurance Inc
04.2007 - 07.2017
Associate of Arts - Paramedical Skin Care
Florida College of Natural Health