Ann Leighton Malouf

• Enhanced client satisfaction by addressing concerns promptly, providing exceptional service, and negotiating contracts for favorable pricing.
• Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
• Provided comprehensive training to showcase service offerings.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Expanded customer base through cold calling, attending networking events, and relationship building.
• Generated additional sales opportunities with upselling and cross-selling techniques.

• Curate original content for social media platforms and web pages.
• Audit, build, and maintain websites for businesses.
• Promote products to increase brand awareness.
• Create strategic vision and plan for social channels to increase follower engagement and build authentic online community.
• Maintain community engagement across all social platforms with the goal of creating invested community.
• Manage several different client accounts across various social media platforms.
• Proficient in digital media, analytics, and marketing tactics.
• Support brand image by maintaining consistent branding across all social platforms and website pages.
• Share knowledge and offer guidance to business owners and their employees.

• Created organization systems for inventory control, merchandising, POS operations, and financial reports, thus implementing operational efficiency.
• Correspond with vendors to order products, organize events, schedule employee trainings, and maintain relationships.
• Organized, coordinated, deployed, and advertised multiple high-income events.
• Used Canva, PicsArt, iMovie, and other content creation programs to generate high quality content to be used for social media, email blasts, business collaborations, and advertisement platforms in order to establish brand awareness.
• Set up new employees, booked appointments, answered phone calls and emails, adjusted work schedules, and dealt with issues related to business software.

Interim position to assist with fall and holiday events.

• Greeted every visitor with a friendly smiles and provide immediate knowledgeable assistance.
• Consulted with customers to understand desires and meet their needs.
• Helped management improve area operations by sharing customer feedback and contributing new ideas.
• Assisted with maintenance and logging of QuickBooks.
• Managed multiple tasks and met time-sensitive deadlines relating to event planning.

Temporary summer work program to gain more sales experience.

• Collaborated with team members to carry out daily assignments and achieve team targets while maintaining strong focus on quality and performance.
• Mentored and guided employees to foster proper completion of assigned duties.
• Exceed sales goals weekly.