Annlyn (Drew) Roper
Windermere
Summary
Dynamic professional with a proven track record at Formtech Fitness, excelling in program design and client motivation. Leveraged strong customer service and problem-solving skills to enhance client satisfaction and team performance. Adept at managing multiple tasks efficiently, contributing innovative solutions, and fostering a positive environment. Consistently achieved high client retention rates through personalized fitness programs.
Overview
3
3
years of professional experience
Work History
Personal Training Assistant
Formtech Fitness
Ocoee
04.2024 - Current
- Assisted trainers in designing personalized fitness programs for clients.
- Maintained cleanliness and organization of training equipment and workout areas.
- Supported client onboarding by explaining facility policies and procedures.
- Assisted in scheduling client appointments and managing trainer calendars.
Gymnastics Coach
Gymnastics USA
Winter Garden
05.2025 - 08.2026
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Cashier
Michaels Ali Pizza
01.2024 - 08.2024
- Provided friendly and efficient customer service during the checkout process.
- Assisted with seating guests and maintaining a clean and orderly dining area.
- Managed customer orders and ensured accuracy in service delivery.
- Worked collaboratively with team members to ensure smooth operations.
- Worked 12-15 hours per week.
- Paid $14/hr plus tips.
Countergirl/Cashier/Host/Server
DeBordieu Golf Club
05.2023 - 08.2023
- Greeted and seated guests promptly, ensuring a smooth and pleasant arrival experience.
- Managed reservations and waitlists while maintaining an organized and efficient seating chart.
- Assisted with customer inquiries and ensured that guests felt welcomed and valued throughout their visit.
- Collaborated with the restaurant team to deliver high-quality service.
- Worked in a fast-paced environment, juggling multiple tasks at once.
- Worked 10-12 hours per week.
- Paid $14.50/hr with a shift meal.
Education
Senior -
Foundation Academy
Winter Garden, FL05.2026
Skills
- Customer Service
- Customer service
- Time management
- Problem resolution
- Strength training
- Nutritional guidance
- Injury prevention
- Exercise progression
- Functional training
- Client motivation
- Program design
- Teamwork & Communication
- Organization & Multitasking
- Positive Attitude
- Problem-Solving
Hobbies and Interests
- Working with people and providing excellent customer service
- Teamwork and leadership roles
- Sports and Fitness
- Event planning and hospitality
Timeline
Gymnastics Coach
Gymnastics USA
05.2025 - 08.2026
Personal Training Assistant
Formtech Fitness
04.2024 - Current
Cashier
Michaels Ali Pizza
01.2024 - 08.2024
Countergirl/Cashier/Host/Server
DeBordieu Golf Club
05.2023 - 08.2023
Senior -
Foundation Academy