Ann M. Smith
Des Moines,IA
Summary
Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve their full potential and enjoy learning. Communicates effectively and maintains strong relationships with colleagues, families, and community.
Overview
2026
2026
years of professional experience
Work History
Senior Loan Servicing Specialist
Wells Fargo
West Des Moines, Iowa
04.2012 - Current
- Processed loan modifications accurately and efficiently for timely customer service.
- Reviewed loan documents to ensure compliance with company policies and regulations.
- Coordinated with various departments and team members to resolve inquiries and provide account updates.
- Trained new team members on loan servicing procedures and best practices.
- Collaborated with cross-functional teams to streamline loan processing workflows.
Teacher
Educational Resources
West Des Moines, Iowa
07.2008 - 06.2011
- Developed engaging lesson plans for diverse student learning styles.
- Created and maintained a positive classroom environment for all students.
- Assessed student progress through various evaluation methods and feedback.
- Coordinated parent-teacher conferences to discuss student development and concerns.
- Participated in professional development workshops to stay current in education trends.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Provided individualized instruction to meet the needs of all students.
Substitute Teacher
Des Moines Public Schools
Des Moines, Iowa
- Managed classroom behavior, fostering a positive learning environment.
- Encouraged positive behavior among students through effective communication techniques.
- Provided classroom instruction outlined in teacher's lesson plans.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Promoted a safe and secure atmosphere within the classroom setting.
- Implemented school policies and procedures in the classroom.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Left notes for head teacher about notable students, events and problems.
- Collaborated with regular teachers to ensure continuity of instruction.
- Developed creative learning strategies to engage all types of learners.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Implemented classroom rules to maintain order and discipline.
- Managed classroom environments to ensure a safe and productive learning experience.
- Collaborated with teachers to implement lesson plans and instructional materials.
- Implemented differentiated instruction strategies based on individual student needs.
Education
Bachelor of Arts - Elementary Education
University of Northern Iowa
Cedar Falls, IA01-1998
Skills
- Classroom management
- Conflict resolution
- Special education awareness
- Elementary education
- Parent-teacher communication
- Behavior management
- Empathy and patience
- Effective listening
- Small group instruction
- Creative lesson plan development
- Serving diverse communities
- Collaborative learning
Timeline
Senior Loan Servicing Specialist
Wells Fargo
04.2012 - Current
Teacher
Educational Resources
07.2008 - 06.2011
Substitute Teacher
Des Moines Public Schools
Bachelor of Arts - Elementary Education
University of Northern Iowa