Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Annmargaret James

Brooklyn,NY

Summary

Flexible security officer offering 2 years in security industry. Willing to work all shifts and holidays. Experienced in crowd surveillance and management, perimeter patrol and conflict de-escalation. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level security position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Passenger Service Agent

ERMC
01.2023 - 03.2024
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Contributed to the achievement of on-time departure goals through efficient gate management processes.
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.

Sales Representative

Tmoblie
10.2021 - 12.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Education

High School Diploma -

Abraham Lincoln High School
Brooklyn, NY
06.2021

Skills

  • Report Writing
  • Incident Reporting
  • Security Guard License
  • CCTV Surveillance
  • Property Patrol
  • Maintaining Order
  • Security Equipment Operation
  • Access Control Management
  • CCTV Monitoring

Certification

  • Licensed security guard - [April 8th - April 12th]

Timeline

Passenger Service Agent

ERMC
01.2023 - 03.2024

Sales Representative

Tmoblie
10.2021 - 12.2022

High School Diploma -

Abraham Lincoln High School
Annmargaret James