Summary
Overview
Work History
Education
Skills
Languages
References
Certification
Timeline
Generic

ANN MARIA JOSE

Des Plaines,USA

Summary

Devoted sales professional with two years of experience working as a junior executive in tour operations and as a digital sales advisor. Talented in customizing packages according to the needs of the customers through effective and consistent communication. Accomplished sales associate who has experience working under pressure and being organized.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Digital Interaction Advisor

24/7 Customer Pvt.ltd.
01.2018 - 01.2019
  • Sold phone plans and mobile phones through online chat services for Optus – Australia.
  • Stayed updated on current promotions and product availability to assist customers better.
  • Maintained records related to sales, customer interaction and satisfaction.
  • Trained and developed new sales team associates in products and customer relations.
  • Proactively pitched current promotions to upsell and cross sell the products.
  • Achieved best scores in customer feedbacks.

Junior Executive

Holiday Escapes
01.2016 - 01.2017
  • Worked as a junior executive in outbound tour operations.
  • Created customized itineraries fitting the needs of individual customers who would travel to Europe and South East Asia.
  • Was in charge of preparing cost sheets, invoices and bills as well as maintaining files and inventory.
  • Communicating with vendors to tailor fit the customer needs and stay within budget.
  • Effectively engaging with customers to build fruitful relations while meeting sales goals.
  • Created new itineraries and promotional brochures for the company through market research.

Intern

Thomas Cook (India) Ltd
01.2016 - 01.2016
  • Learned how to plan an itinerary to fit customer’s need.
  • Got training on basic office functions and gained experience on dealing with clients.
  • Was in charge of phone-in customers and taking note of their needs and communicating them to the supervisor.

Education

Master of Tourism Management -

MAHATMA GANDHI UNIVERSITY
01.2016

English literature and Communication Studies

ST.THOMAS COLLEGE
KOTTAYAM, KERALA
01.2014

Skills

  • Customer service skills
  • Public relations
  • Teamwork
  • Time management
  • Sales and operations
  • Effective communication
  • Critical thinking
  • Active listening

Languages

English (Fluent), Malayalam (Fluent)

References

  • Rashmi, Rashid, Citi/Testing Tech Analyst, rashmirashid@gmail.com, +1 224-830-7545
  • Divya, Abraham, Travophelia Holidays/ CFO, divyapnadath@gmail.com, +91 99952 76701

Certification

  • Foundations of Project Management

Timeline

Digital Interaction Advisor

24/7 Customer Pvt.ltd.
01.2018 - 01.2019

Junior Executive

Holiday Escapes
01.2016 - 01.2017

Intern

Thomas Cook (India) Ltd
01.2016 - 01.2016

Master of Tourism Management -

MAHATMA GANDHI UNIVERSITY

English literature and Communication Studies

ST.THOMAS COLLEGE

Similar Profiles

CREATE PROFILE