Ann Maria Phan
Kalamazoo
Summary
Accomplished many years of customer service as a waitress and retail manager. Proven skills with communication and familiar with aspects of management throughout numerous retail stores and restaurants. Aiming to support my skills of customer service for a role at your company.
Reliable Postal Carrier known for high productivity and efficiency in completing tasks. Skilled in accurate package handling, timely delivery, and effective route management. Possess strong communication skills, adaptability to changing routes and conditions, and ability to work under pressure. Excel in customer service by addressing concerns with patience and professionalism.
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions.
Overview
13
13
years of professional experience
Work History
Postal Carrier
United States Postal Service, USPS
Kalamazoo
09.2024 - Current
- Delivered mail and packages to residential and business addresses daily.
- Sorted incoming and outgoing mail for efficient delivery routes.
- Operated postal vehicles safely while adhering to traffic regulations.
- Maintained accurate records of deliveries and returns for accountability.
- Provided outstanding customer service by answering inquiries and resolving issues.
- Collaborated with team members to ensure timely mail distribution.
- Followed safety protocols to ensure secure handling of all postal items.
- Maintained records of all packages received and delivered along with any necessary paperwork.
Orthodontics Records Coordinator
Kalamazoo Orthodontics
Portage
08.2023 - 05.2024
- Provide a warm welcome to patients/parents.
- Provide excellent communication skills describing the process of taking records to the patients and parents.
- Taking initial, progress and final diagnosis photographs.
- Importing the series of photographs.
- Capturing digital x-rays.
- Using the iTero scanner for retainers and Invisalign.
- Maintained patient confidentiality by ensuring secure storage and retrieval of medical records.
- Reviewed patient charts for accuracy in accordance with HIPAA regulations.
- Scanned paper documents into electronic database.
- Facilitated communication between departments concerning follow-up care or scheduling appointments for patients.
- Conducted regular quality assurance reviews on medical records for completeness, accuracy and compliance with applicable laws and regulations.
- Provided administrative support such as answering phones, scheduling appointments and maintaining office supplies inventory.
- Performed additional duties related to Medical Records Coordinator role as assigned by supervisor.
- Completed timely uploads of medical records to patient vaults.
- Provided patient education regarding oral hygiene and post-treatment care instructions.
Barista
Starbucks
Chattanooga
02.2020 - 08.2023
- Promotes the culture, value, and missions of Starbucks
- Provide excellent customer service, especially communication skills, to all guests
- Maintain the store and anticipates the customer’s needs
- Work flexible hours that include early mornings, weekends, and holidays
- Handles cash, food products and prepares beverages
- Multitasking with different positions during each shift
- Learning how to understand POS systems and modules
- Collected payments and provided accurate change.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Addressed and resolved customer concerns to maintain brand loyalty.
Leasing Consultant
Steeplechase Apartments
Chattanooga
07.2019 - 02.2020
- Ability to close a sale
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Detailed application requirements and answered questions from prospective tenants.
- Encouraged prospective tenants to fill out applications after property tours.
- Identify areas for improvement and offers suggestions or recommendations to improve in productivity
- Responding to potential tenant interest for rental properties in-person and via digital platforms
- Showing properties, answering questions and finalizing terms of leases
- Establishing tenant expectations for security deposits, procedures for rent and amenities that will be part of the lease
- Preparing potential tenant background checks
Server
Bar Louie
Chattanooga
06.2018 - 06.2019
- Server
- Maintaining excellent service for guests with comprehensive knowledge for food and beverage menus offered by the restaurant
- Managed multiple tables at a given time for business profit
- Developed social expertise over time
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Hostess/To-Go Specialist
P.F. CHANG’S CHINA BISTRO
Chattanooga
01.2017 - 06.2018
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Sales Representative Team Leader
Hollister
Chattanooga
09.2013 - 10.2017
- Became a store representative assisting every aspect of the company managing paperwork, customer service, and training new employees for the company
- Experienced many different opportunities with many retail stores
- Must be very detailed with store products on the sales floor
- Multi-Tasking and flexible with every position when an associate needs help on the sales floor
- Developed key customer relationships to increase sales.
- Adhered to company initiatives and achieved established goals.
Brand Representative
VICTORIA’S SECRET/ PINK
Chattanooga
08.2015 - 01.2017
- Flexing into multiple areas from selling to cashiering
- Maintained the store into brand standards by stocking, processing, floor sets and ready for each customer
- Working in a high-volume and high-performance team environment
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
Education
High School Diploma -
Notre Dame High School
Chattanooga, TNSkills
- THETA MU ALPHA
- Skills
- Organization
- Able to Perform Multiple Tasks
- Leadership Qualities
- Social Worker
- Computer Technology
- Management
- Activities
- Teaching Pre-school and Kindergarten students
- Experience with leading high school activities and programs
- Bilingual – Vietnamese
- Volunteering at St Stephens Catholic Church with community events on the weekends
- Team player
- Active listener
- POS system operation
Languages
Vietnamese
Timeline
Postal Carrier
United States Postal Service, USPS
09.2024 - Current
Orthodontics Records Coordinator
Kalamazoo Orthodontics
08.2023 - 05.2024
Barista
Starbucks
02.2020 - 08.2023
Leasing Consultant
Steeplechase Apartments
07.2019 - 02.2020
Server
Bar Louie
06.2018 - 06.2019
Hostess/To-Go Specialist
P.F. CHANG’S CHINA BISTRO
01.2017 - 06.2018
Brand Representative
VICTORIA’S SECRET/ PINK
08.2015 - 01.2017
Sales Representative Team Leader
Hollister
09.2013 - 10.2017
High School Diploma -
Notre Dame High School