Summary
Overview
Work History
Education
Skills
Community Service
Software
Timeline
Hi, I’m

Ann Marie Allen

Financial Operations
Melbourne,FL

Summary

Meticulous and dynamic Payroll and Benefits Manager with extensive experience in Financial Operations . Skilled in handling complex assignments and delivering superior performance with practical knowledge in corporate and government contracts. Thrives in fast-paced environments with a strong sense of urgency. Excellent employee service, communication, problem-solving, and diplomacy skills. Adept at remaining calm under pressure and managing flexible schedules. Financial Manager leveraging exceptional communication skills to build quality relationships with clients, buyers and upper management. Dedicated Finance Professional with 32 years of experience in accounting and financial management. Demonstrated talents in operations and creating impactful stream lining strategies to achieve business objectives and increase revenue. Excellent leadership skills with business optimization expertise.

Overview

10
years of professional experience

Work History

Altern Marketing ,LLC

Charge Back Analyst
07.2020 - Current

Job overview

  • Enhanced fraud detection by implementing advanced chargeback prevention strategies and tools.
  • Reduced financial losses from chargebacks by closely monitoring transactions and identifying suspicious activity.
  • Streamlined the dispute resolution process through effective communication with merchants, banks, and customers.
  • Increased customer satisfaction by providing prompt and accurate resolutions to chargeback disputes.
  • Collaborated with cross-functional teams to develop comprehensive fraud prevention policies and procedures.
  • Improved company reputation for secure transactions with vigilant monitoring of potential fraudulent activities.
  • Maintained thorough knowledge of changing industry regulations, ensuring compliance in all chargeback processes.
  • Trained new team members on chargeback procedures, enhancing overall efficiency within the department.
  • Conducted detailed investigations into complex cases, resulting in successful resolutions for both company and clients.

Florida Medical Hearing Centers AKA HEAR USA

Financial Operations Manager-Finance Director
01.2018 - 03.2020

Job overview

  • Maintained office systems and supervised staff
  • Partnered with HR to maintain office policies
  • Organized office operations and procedures, including payroll preparation
  • Designed and implemented filing systems
  • Coordinated with IT department for office equipment
  • Managed vendor relationships and ensured timely payments
  • Generated and maintained spreadsheets for sales reporting
  • Oversaw financial activities of commissions sheets and payroll.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed team of fifteen finance operations professionals, with day-to-day responsibility for contracting, order processing, forecasting, budgeting, reporting ,commission calculation , payroll process and sales analysis.
  • Managed One hundred eighteen team members across fifty seven offices.
  • Supported organizational expansion and reorganization by establishing systems and strategy for on boarding and accommodations for employees.
  • Developed and implemented client payment requirements and additionally recovered Eighty nine thousand dollars in debt from aging debt from clients.

Cross Brands Manufacturing

CFO
01.2015 - 02.2017

Job overview

  • Managed accounting, payroll, tax reporting, and financial statements for a $20M company
  • Utilized QuickBooks Enterprise for financial transactions
  • Oversaw tax preparation and risk management for investments and international transactions
  • Maintained investor relations and conducted internal audits
  • Supervised 20 team members and executed HR functions.
  • Streamlined financial processes by implementing automation and reducing manual tasks, leading to increased efficiency and accuracy.
  • Enhanced cash flow management through the development of robust forecasting models, ensuring optimal liquidity for business operations.
  • Spearheaded the implementation of a new financial reporting system, resulting in more accurate and timely data for decision-making purposes.
  • Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across various departments.

Education

Eastern Florida University - Formerly Brevard Community College
Melbourne, FL

AA, Business Administration
01.1992

University Overview

Skills

  • Payroll Management: Certified Payroll, Employee Records, Payroll Processing
  • Financial Management: Accounts Payable/Receivable, Budget Planning, Financial Statements, Expense Reporting, Financial Reconciliation, Tax Reporting
  • Technical Skills: Database Administration, General Ledger, Spreadsheets/Reporting, Written Correspondence Stream Lining, Filing systems creation, Fillable forms Spreadsheet creation
  • Software Proficiencies: Microsoft Word, Excel, PowerPoint, Outlook, ADOBE Publisher, QuickBooks Pro/Construction, Sycle, ADP Workforce, ADP RUN, UKG, Net Suite, Cyber Source, MicroSoft Dynamics
  • Internal Controls
  • Debt management
  • Dispute Resolution
  • Investigation techniques
  • Payment Processing
  • Microsoft Office
  • Transaction monitoring
  • Chargeback Management
  • File Management
  • Data entry proficiency

Community Service

Community Service
  • Slater Brothers Invitational, Board Member, 2010, 2013
  • KLD Youth Foundation, Public Relations/Event Coordinator, 2007, 2010
  • Einstein Montessori School, PTA President, 2003, 2005
  • Women Economic Development Council, Member, 2001, 2003

Software

Windows

Timeline

Charge Back Analyst
Altern Marketing ,LLC
07.2020 - Current
Financial Operations Manager-Finance Director
Florida Medical Hearing Centers AKA HEAR USA
01.2018 - 03.2020
CFO
Cross Brands Manufacturing
01.2015 - 02.2017
Eastern Florida University - Formerly Brevard Community College
AA, Business Administration

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