Ann Marie Aucoin
Revenue Cycle Management
Fairhaven,MA
Summary
Experienced Analytical Accounts Receivable Supervisor with a successful career overseeing a team of three personnel. Responsibilities include training, work allocation, and problem resolution. Skilled in financial statement preparation, general ledger activities, accounts receivable processing, and collections. Possessing 13+ years of hands-on experience in the Behavioral Health Industry, demonstrating effective leadership skills and a deep understanding of the sector.
Overview
13
13
years of professional experience
Work History
Accounts Receivable Supervisor
Little Leaves Behavioral Health Services
01.2022 - Current
- Oversee billing and A/R management for an organization that utilizes a therapeutic approach that is based on Applied Behavior Analysis (ABA) and incorporates strategies that have been proven effective for helping children
- Direct billing/intake process, including charge entries, payment postings, reimbursement management, insurance verification, claim submissions, and ensuring the accuracy of the revenue cycle management (RCM) process
- Develop and maintain positive working relationships, and deliver the highest level of integrity and discretion in handling information and dealing with stakeholders inside and outside the company
- Established effective relationships with insurance company representatives to expedite claim processing times and increase reimbursement rates.
- Conducted monthly account reviews to identify potential issues and maintain healthy aging reports.
- Improved cash flow by implementing efficient accounts receivable processes and reducing outstanding balances.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Billing Specialist
Saint Vincent's Services
12.2011 - 01.2021
- Responsible for medical billing operations for an organization that provides a comprehensive, full-service range of youth behavioral health services, including telehealth, 24/7 residential care, individual and family counseling
- Managed the delivery and overall quality assurance of billing, payment processing, and accounts receivables
- Accurately input procedure codes, diagnosis codes, and patient information to generate up-to-date invoices
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prevented unnecessary loss of revenue due to late or incomplete billing by meticulously tracking all accounts and ensuring timely submission of accurate claim forms.
Education
Certificate - Front And Back Office Procedures
HealthCare Training Services
Fall River, MANo Degree - Business Administration And Management
Mass Bay Community College
Wellesley Hills, MASkills
- Denial Tracking
- Claims Management
- ICD-10
- Negotiations
- A/R Aging Analysis
- Problem Solving
- HIPAA Compliance
- Multitasking
- Microsoft Office
- Payment tracking
- Cash application
- Aging reports analysis
Accomplishments
- Supervised team of four staff members.
- Implemented complex billing and collection procedures that increased revenue by 25-30%.
- Managed patients' financial data, maintaining a 98% accuracy rate in data reporting.
Timeline
Accounts Receivable Supervisor
Little Leaves Behavioral Health Services
01.2022 - Current
Billing Specialist
Saint Vincent's Services
12.2011 - 01.2021
Certificate - Front And Back Office Procedures
HealthCare Training Services
No Degree - Business Administration And Management
Mass Bay Community College