AnnMarie Avila
Spokane,WA
Summary
Professional and experience over ten years in busy and high volume environment. Customer service focused, approachable, self-motivated and with integrity. Bring forth a strong attention to detail and productivity
Overview
12
12
years of professional experience
Work History
Merchandiser/Certified Forklift Operator/Cashier
Costco
09.2021 - Current
- Update pricing and signage to complete product displays.
- Inspect merchandise for quality, proper quantities and arranged proper display location.
- Operate forklift in compliance with OSHA guidelines and organizational policies.
- Enhance member satisfaction by promptly addressing and resolving inquiries and concerns in membership
- Work flexible schedule and extra shifts to meet business needs.
- Perform cash, card and check transactions to complete member purchases as cashier and in membership
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team, supervisors and managers to meet wide range of member needs.
- Facilitated positive shopping experience, greeted members warmly upon entry.
Supervisor
Ross Dress For Less
06.2018 - 09.2021
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Demonstrated commitment to organization''s core values, leading by example and fostering culture of excellence.
Housekeeping Supervisor
Davenport Hotels Inc
06.2012 - 06.2020
- Assigned 15+ housekeeping staff to specific shifts and room blocks based on abilities and daily requirements of 284 room hotel
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to increase in positive guest feedback regarding room cleanliness.
- Maintained high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Education
GED -
Hillyard Adult Education
Spokane, WA09.2005
Skills
- Adaptability and Flexibility
- Retail knowledge
- Customer Service
- Time Management
- Multitasking Abilities
- Team Collaboration
- Reliable and punctual
Timeline
Merchandiser/Certified Forklift Operator/Cashier
Costco
09.2021 - Current
Supervisor
Ross Dress For Less
06.2018 - 09.2021
Housekeeping Supervisor
Davenport Hotels Inc
06.2012 - 06.2020
GED -
Hillyard Adult Education