Ann Marie Baltz

Proficient with Homecare Homebase. Keying charts, making appropriate notations re: special requests from clients and/or their families. Ensuring that all info keyed is accurate.

Confirming all patient information to ensuring that all information is current and correct

Obtaining insurance verfiications and authorizations for services needed.

Informing clients/families of any insurance copays and if authorization will be needed for services.

Initiating all reauthorizations for our VA patients.

Obtaining waivers for out of network insurances for current or new patients.

Maintaining a close relationship with referral sources and our sales team. Assisting with their needs out in the field.

Maintaining the referral log. Checking to make sure that Intake has keyed the chart and flipping the chart to the appropriate clinical team.

Assist with scheduling patient visits as needed when we have staffing issues in the office.

Updating patient information provided by the sales team. Preparing the daily pending and hospital hold patient reports.

Assisting branch director with any needed.

Working the Forcura fax folder. Emailing new orders, lab results, and record request to the appropriate staff. Accepting or declining referrals that are penidng in Forcura.

Ordering office and medical supplies.

Maintaining all of our clinical forms to ensure the field staff have the documents needed to admit a patient.

Maintaining personnel files, ensuring all licensure and CPR training is current and up to date.

Setting up/scheduling CPR training.

Getting the AHCA background/fingerprints done for all new hires and rerunning for current employees (done every 2 years).

Ordering uniforms for new hires.

Sorting the mail and distributing to appropriate departments.

Assisting with answering the main phone line as needed.

Various duties as assigned.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Interacted with customers by phone, email, or in-person to provide information.

Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.

Maintained office supplies inventory by checking stock and ordering new supplies.

Maintaining close relationship with referral sources and sales team. Notify sales if there are issues with a referral source or patient.

Processing new referrals/keying new charts into Fastrack system.

Verifying insurance and obtaining needed authorizations for specific equipment.

Preparing delivery tickets for items ordered by MD.

Routing drivers for deliveries and informing them of any urgent needs with patients.

Processing delivery tickets for billing. Ensuring all signatures, documentation and orders are in place for reimbursement.

Managed the retail store. Making sure the register and cash match at end of business.

Maintaining retail store inventory.

Fitting of orthotics and compression garments.

Assited with Medical Records and record requests.

Making bank deposits and reporting deposit to Accounting department.

Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.

Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.

Prepared patients to meet with physical therapists.

Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.

Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.

Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.

Contributed to a positive work environment by collaborating with colleagues, sharing knowledge and expertise, and fostering a sense of camaraderie among the staff.

Back up for the front office when staff on PTO. Collecting copays,scheduling patients, insurance verification, obtaining authoriazations and making deposits.