Summary
Overview
Work History
Education
Skills
Timeline
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Ann Marie Berry

Ann Marie Berry

Administative Assistant
Newark,DE

Summary

Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support.

Overview

33
33
years of professional experience

Work History

Program Assistant

Lincoln University
10.2016 - Current
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Conducted research to assist with routine tasks and special projects.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Completed daily logs for management review.
  • Created and updated records and files to maintain document compliance.
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Supported planning and coordination of [Type] program and associated activities.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Increased customer service success rates by quickly resolving issues.
  • Developed and implemented strategies to streamline office operations.
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

Customer Service Representative

Delta Global Services, DGS
Philadelphia, PA
01.2015 - Current

Secretary

Wyndham Rose Hall
Montego Bay , Jamaica
1990.06 - 1995.10
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Maintained daily report documents, memos and invoices.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Education

Health Sciences (In Process)

Lincoln University
PA
05.2025

Diploma - Office Management

School of Continuing Studies
Jamaica
03.1994

High School Diploma -

Herbert Morrison Technical High
Jamaica
04.1990

Skills

  • Database Management
  • Document Control
  • Multitasking and Organization
  • Edit Material
  • Data Entry
  • Travel Coordination
  • Business Correspondence
  • Document Development
  • Community Outreach
  • Youth Guidance
  • Charitable Donations
  • Faculty Relations
  • Materials Research
  • Program Planning
  • Behavior Modeling
  • Administrative Support
  • Staff Support
  • Supporting Daily Living Needs
  • Grant Research and Writing

Timeline

Program Assistant

Lincoln University
10.2016 - Current

Customer Service Representative

Delta Global Services, DGS
01.2015 - Current

Secretary

Wyndham Rose Hall
1990.06 - 1995.10

Health Sciences (In Process)

Lincoln University

Diploma - Office Management

School of Continuing Studies

High School Diploma -

Herbert Morrison Technical High

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Ann Marie BerryAdministative Assistant