Annmarie Bhoorasingh

Executed day-to-day analysis, research, and resolution of diverse problems.
Administered defined procedures, generated reports, and processed exceptions.
Coordinated implementation of products and operational solutions.
Assisted in designing, documenting, implementing, and monitoring new products/services.
Guided associates on procedural, technical, and operational changes.
Acquired comprehensive knowledge of operations through hands-on experience and training.

• Forged strong client connections to gain insights into business landscapes and challenges.
• Supervised day-to-day Financial Center operations, providing coaching and ensuring policy compliance.
• Maintained banking center cash vault, adhering to internal cash management guidelines.
• Collaborated with regulatory representatives for accurate document filing for audits.
• Acquired in-depth product knowledge, delivering expert client guidance.
• Partnered with Market Leaders to address strategic gaps and optimize outcomes.

• Managed financial center traffic, appointments, and outbound calls efficiently.
• Led client interactions from lobby while performing Personal Banker duties as required.
• Demonstrated core bank values in all client engagements to enhance overall experience.
• Handled cash responsibilities effectively while acting as a teller.
• Executed bank's risk culture initiatives to promote operational excellence.
• Collaborated with small business, lending, and investment experts to expand network knowledge.
• Adhered to established processes and regulations to ensure compliance and client satisfaction.

• Coordinated and supervised branch operations, enhancing customer service and optimizing staffing levels daily.
• Promptly resolved customer complaints by collaborating across departments for efficient solutions.
• Interacted with customers daily, assisting with account inquiries and banking needs.
• Responded swiftly to corporate requests, implementing procedural changes seamlessly.
• Disciplined employees to ensure adherence to company policies and procedures.
• Planned work schedules strategically to ensure sufficient staffing coverage.