Ann Marie Bowden
Winter Springs,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Crisis Line Counselor
HFUW 211/988
02.2023 - Current
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
- Proven ability to learn quickly and adapt to new situations.
- Maintained client records to document assessment, treatment plans and progress.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Suicide Prevention Crisis Responder
IMAlive Network
08.2021 - 12.2022
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Maintained client records to document assessment, treatment plans and progress.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Utilized motivational interviewing techniques to increase client engagement in treatment.
Registered Behavior Technician
Various
09.2017 - 11.2022
- Breakthrough Behavior (9/17-10/18), Foundations in Behavior (10/18-10/21), Elemy (10/21-9/22), Interventions Unlimited (9/22-11/22)
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Trained clients to apply appropriate social skills and behavior modification techniques.
Unit Secretary/Telemetry Monitor Technician
South Lake Hospital
12.2014 - 11.2017
- Observed and evaluated cardiac activity and reported changes to medical staff.
- Monitored and documented heart rhythms according to physicians' orders.
- Followed all protocols to respond to irregular cardiac activity.
- Demonstrated in-depth understanding of telemetry equipment functions.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
Fire Controlman (FC2/E-5)
United States Navy, USN
09.2007 - 09.2013
- Identified and reported target positions to accurately calibrate weapons direction systems.
- Maintained operational computer systems by inspecting, testing and aligning CIWS equipment and associated networks.
- Promoted unit efficiency by conducting training to educate subordinate personnel on effective equipment maintenance and troubleshooting methods.
- Operated and maintained key combat equipment.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
Outside Sales Representative (B2B)
Bell South Telephone /Cydcor
10.2006 - 09.2007
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Exceeded monthly sales targets and quotas consistently.
To-Go Specialist
Chilis's Bar And Grill
11.2003 - 11.2006
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Retail Sales Associate
Various
10.2002 - 11.2003
- Sears, Kirkland's Briar Patch, Bealls
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Administrative Assistant
Pediatricians Care Unit
08.2000 - 10.2002
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled and confirmed client appointments for staff teams.
Education
Bachelor of Arts - Alternative And Complementary Medicine And Medical Systems
Everglades University - Orlando
Orlando, FL02.2018
Associate of Arts - Psychology
Valencia College
Orlando, FL05.2005
High School Diploma -
Apopka High School
Apopka, FL05.2003
Skills
- Violence Prevention
- Evaluation Procedures
- Focused Therapy
- Family Education
- Conflict Resolution
- Interpersonal Skills
- Crisis Situations
- Personal Safety Planning
- Community Resources
- Creative Solutions
- Reflective Listening
- Suicide Intervention
Timeline
Crisis Line Counselor
HFUW 211/988
02.2023 - Current
Suicide Prevention Crisis Responder
IMAlive Network
08.2021 - 12.2022
Registered Behavior Technician
Various
09.2017 - 11.2022
Unit Secretary/Telemetry Monitor Technician
South Lake Hospital
12.2014 - 11.2017
Fire Controlman (FC2/E-5)
United States Navy, USN
09.2007 - 09.2013
Outside Sales Representative (B2B)
Bell South Telephone /Cydcor
10.2006 - 09.2007
To-Go Specialist
Chilis's Bar And Grill
11.2003 - 11.2006
Retail Sales Associate
Various
10.2002 - 11.2003
Administrative Assistant
Pediatricians Care Unit
08.2000 - 10.2002
Bachelor of Arts - Alternative And Complementary Medicine And Medical Systems
Everglades University - Orlando
Associate of Arts - Psychology
Valencia College
High School Diploma -
Apopka High School