Ann Marie Burke
Derry,NH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and reliable. Highly organized, proactive and punctual.
Overview
16
16
years of professional experience
Work History
Office Manager/Dispatcher/Driver
Luxury Limo and Transportation
Windham, New Hampshire Hampshire
07.2020 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Provided training to new hires on office policies and procedures.
- Administered payroll and maintained proper documentation of employee personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided professional transportation to families and corporate executives
Office Manager/Dispatcher/Driver
TML Transportation
Derry, New Hampshire
08.2015 - 03.2020
- Supervised staff members and organized schedules.
- Answered phone calls, responded to emails, booked services and processed payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Provided training to new hires on office policies and procedures.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Provided professional transportation to families and corporate customers
Assembly C
Raytheon Technologies
Andover, MA
08.2008 - 07.2015
- Assisted in the assembly of components according to established procedures and guidelines.
- Inspected finished products for quality assurance purposes.
- Provided technical support to assemblers regarding product specifications and assembly instructions.
- Ensured compliance with all applicable health and safety regulations in the workplace.
- Identified opportunities for improvement within existing processes or systems.
- Organized workstations to maximize space utilization while meeting ergonomic requirements.
- Conducted visual inspections and checked for product defects.
- Assemble and solder electronic components onto circuit boards and other electrical equipment according to specifications and quality standards.
- Operate and maintain soldering equipment, including soldering irons, hot air guns, solder pots, and soldering stations.
- Produced components by assembling parts and subassemblies.
Education
Malden High School
Malden, MA06-1990
Skills
- Office Management
- Compliance Monitoring
- Staff Management
- Data Entry
- Employee Supervision
- Team Supervision
- Customer Service
- Microscopic Soldering
- Wire Lacing
- Quality Control
Timeline
Office Manager/Dispatcher/Driver
Luxury Limo and Transportation
07.2020 - Current
Office Manager/Dispatcher/Driver
TML Transportation
08.2015 - 03.2020
Assembly C
Raytheon Technologies
08.2008 - 07.2015
Malden High School
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