Summary
Overview
Work History
Education
Skills
Timeline
Generic

AnnMarie Carlson

Kingman,AZ

Summary

Attentive Direct Care Worker passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Reliable Care Worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Reliable employee seeking Customer Service Representative position. Offering excellent communication and good judgment.

Overview

12
12
years of professional experience

Work History

Direct Care Worker

Solo Of America
Kingman, Arizona
03.2018 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Documented vitals, behaviors and medications in client medical records.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Administered medication as directed by physician.
  • Scheduled and accompanied clients to medical appointments.

Thrift Store Manager/

Renewable Goods / Solo Of America
Kingman, Arizona
03.2018 - 04.2021
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.

Assistant Store Manager

Tootsies New And Used
Kingman, Arizona
03.2014 - 08.2014
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Set up retail Software on main Computers .
  • My job was to get the store ready to open and get it running.

Security Officer

Colorado Belle Casino Resort
Laughlin, Nevada
05.1991 - 12.1994
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Reported suspicious activities and persons to law enforcement.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.

Education

High School Diploma -

Bay City Western High School
Auburn Hills, MI

Certificate - Medical Billing And Coding

Mohave Community College
Kingman, AZ
2010

Skills

  • People Management
  • Employee Counseling
  • Rehabilitation Services
  • Shipping and Receiving Oversight
  • Task Prioritization
  • Monetary Transactions
  • Maintaining Clean Work Areas
  • Verbal and Written Communication
  • Coordinating Daily Operations
  • Critical Thinking
  • Status Updates
  • Customer Service
  • Social Behaviors
  • Employee Coaching and Motivation
  • Accident and Injury Investigation
  • Database Skills
  • Organizational Development
  • Price Schedules
  • Attention to Detail
  • Customer Management
  • Client Interfacing
  • Problem Anticipation and Resolution
  • General Housekeeping
  • Customer Complaint Resolution
  • Retail Store Support
  • Cash Register Balancing
  • Suggestive Selling
  • Daily Store Activities
  • Money Handling
  • Customer Relations

Timeline

Direct Care Worker

Solo Of America
03.2018 - Current

Thrift Store Manager/

Renewable Goods / Solo Of America
03.2018 - 04.2021

Assistant Store Manager

Tootsies New And Used
03.2014 - 08.2014

Security Officer

Colorado Belle Casino Resort
05.1991 - 12.1994

High School Diploma -

Bay City Western High School

Certificate - Medical Billing And Coding

Mohave Community College

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AnnMarie Carlson