Annmarie Carson
Warwick,RI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Scheduling Specialist (Neurology)
Mass General Brigham
05.2025 - Current
- Schedule patient appointments using electronic systems to enhance operational efficiency.
- Manage incoming calls, addressing scheduling inquiries and resolving conflicts promptly.
- Coordinate with medical teams to verify availability and streamline schedules.
- Communicate appointment reminders and changes effectively to ensure patient awareness.
- Utilize office software to maintain and organize scheduling data efficiently.
- Create new accounts and updated existing ones with accurate information.
Patient Service Representative
Brown University Health
11.2023 - 05.2025
- Efficiently managed patient check-ins and appointment scheduling to optimize workflow.
- Provided compassionate support to patients during visits, enhancing overall experience.
- Maintained accurate patient records in electronic health systems for seamless access.
- Coordinated follow-up appointments and reminders to ensure patient compliance.
- Communicated effectively with medical staff regarding patient needs for timely care.
- Answered incoming calls professionally, addressing inquiries and concerns promptly.
- Assisted patients with insurance verification processes and inquiries, ensuring clarity.
- Verified insurance information and collected payments during appointment scheduling.
Administrative Assistant
Bradley Children's Hospital
09.2022 - 10.2023
- Facilitated daily communication between departments and external vendors to ensure operational efficiency.
- Maintained organized patient records utilizing electronic health systems for accurate data management.
- Answered phone calls, directing inquiries to appropriate personnel without delay.
- Processed incoming mail, routing correspondence to relevant team members for timely responses.
- Managed office supplies inventory by assessing stock levels and ordering as needed.
- Delivered administrative support to medical staff, coordinating meetings and managing calendars effectively.
E911 Telecommunicator
State Of Rhode Island
03.2018 - 07.2020
- Operated automated emergency communications console within 24-hour statewide public-safety system.
- Coordinated citizens' requests for emergency services by assessing needs and transferring calls to relevant agencies.
- Provided pre-arrival medical instructions and CPR support via telephone to callers awaiting first responders.
- Facilitated efficient communication between dispatch and law enforcement agencies.
- Maintained accurate documentation of call details for effective record-keeping and reporting.
- Managed high-stress scenarios while prioritizing public safety and response efficiency.
Administrative Assistant
Brown University Health (Res Training Program)
09.2014 - 01.2016
- Facilitated daily communication between departments and external vendors to enhance collaboration.
- Prepared medical documents and reports for clinic meetings, ensuring accuracy and completeness.
- Directed inquiries promptly by answering phone calls and routing them to appropriate personnel.
- Processed incoming mail and efficiently routed correspondence to relevant team members.
- Managed inventory by ordering office supplies as necessary to maintain operational efficiency.
- Organized filing systems for physical and electronic documents, ensuring record accuracy and confidentiality.
- Composed letters, memos, reports, emails, and presentations as required by management staff.
Unit Secretary
Hasbro Children's Hospital (Emergency Dept.)
03.2009 - 09.2014
- Provided clerical support to enhance operations in Emergency/Trauma Center.
- Facilitated timely treatment requests by contacting physicians as needed.
- Assisted patients and families throughout treatment processes and waiting periods.
- Maintained accurate and confidential patient files to ensure compliance.
- Communicated care needs effectively with healthcare staff and families.
Education
Community College of Rhode Island
Warwick, RICostin's Warwick Beauty Academy
Warwick Veteran's Memorial High School
Skills
- Electronic health records
- Appointment scheduling
- Patient communication
- Data management
- Insurance verification
- Workflow optimization
- Call handling
- Problem solving
- Attention to detail
- Administrative support
- Teamwork and collaboration
- Critical thinking
- Customer service
Timeline
Scheduling Specialist (Neurology)
Mass General Brigham
05.2025 - Current
Patient Service Representative
Brown University Health
11.2023 - 05.2025
Administrative Assistant
Bradley Children's Hospital
09.2022 - 10.2023
E911 Telecommunicator
State Of Rhode Island
03.2018 - 07.2020
Administrative Assistant
Brown University Health (Res Training Program)
09.2014 - 01.2016
Unit Secretary
Hasbro Children's Hospital (Emergency Dept.)
03.2009 - 09.2014
Community College of Rhode Island
Costin's Warwick Beauty Academy
Warwick Veteran's Memorial High School
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