Ann Marie Conroy
Long Beach,CA
Summary
Dynamic professional with extensive experience in event coordination and customer service, notably at the City of Cerritos. Proven ability to enhance guest engagement and streamline operations, leveraging strong communication and problem-solving skills. Successfully managed volunteer logistics and safety oversight, ensuring seamless performance execution and high satisfaction rates.
Overview
30
30
years of professional experience
Work History
Assistant House Coordinator
City of Cerritos-Cerritos Center for The Preforming Arts
Cerritos, US
08.2025 - Current
- Assisted House coordinator in preparing event sheets and sign-up sheets for volunteers and employees for upcoming performances.
- Coordinated with production supervisor to align entertainer's requirements with event specifics.
- Briefed security, volunteers, and employees to ensure comprehensive understanding of event logistics.
- I create the sign up sheet for the volunteers off of the Cerritos theater website.
- I assist in the house during and after performances.
- Visited Cerritos government website for event information
Usher
Anaheim Hockey Club Honda Center
anaheim, US
04.2022 - 08.2025
- Greeted fans and guided them to their assigned seats to enhance event experience.
- Assisted guests in locating seats and amenities to ensure comfortable attendance.
- Addressed guest needs and inquiries, providing exceptional service to enhance satisfaction.
- Assist ADA guests to their seats.
- Uphold and execute the NHL policy of puck in play rules.
- Operate the exclusive impact club elevator.
- Hondacenter.com
Pedestrian Safety Coordinator
City of Cerritos
Cerritos, US
12.2020 - 08.2025
- Work closely with ABC school district to ensure proper guard stations.
- Hired, trained, and evaluated security guards to enhance safety protocols.
- Assigned guard stations according to school requirements.
- Create schedules for posts that reflect the individual school calendar.
- Ordered uniforms and equipment to ensure security personnel were properly equipped.
- Evaluate and submit payroll.
- Cerritos.gov
Pedestrian Safety Coordinator/Community Safety Secretary
City of Cerritos
Cerritos, US
12.2020 - 08.2025
- Resolved resident complaints and directed inquiries to appropriate departments or code enforcement offices, ensuring timely responses.
- Notified city maintenance of graffiti incidents for prompt removal, contributing to community cleanliness and safety.
- Guided residents through application process for annual overnight parking permits via citation processing center website, facilitating compliance.
- Assist residents with appealing and paying for their violations.
- Assist residents with dog licensing and renewals.
Parking lot attendent
Angels Baseball
Anaheim, US
03.2023 - 09.2023
- Assisted fans with premiere, preferred, and general lot parking to enhance their event experience.
- Facilitated late gate access, improving exit flow for departing fans.
- Managed content for Angelsbaseball.com website to ensure timely and relevant updates.
Manager Assistant
The Original Roadhouse grill
Long beach, US
07.2018 - 10.2022
- Oversaw daily operations to maintain high guest satisfaction.
- Delivered exceptional customer service through effective cash handling, credit processing, and payroll management.
- Identified and resolved customer issues to ensure satisfaction.
- Processed customer orders at point of sale, ensuring accuracy and efficiency.
- Www.theoriginalroadhousegrill.com
Server
The original roadhouse grill
Riverside, US
04.2018 - 10.2022
- Delivered full-service dining and bartending, ensuring guest satisfaction at various events.
- Demonstrated extensive knowledge of cocktails and specialty drinks to enhance customer experience.
- Demonstrated outgoing personality and commitment to enhancing guest experience.
- Handled cash transactions with accuracy, providing excellent customer service and precise order execution.
SERVER
Original Roadhouse Grill
Long Beach, US
08.2006 - 10.2022
- Leveraged expertise in food and beverage offerings to enhance guest dining experience.
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
- Trained, coached, and mentored new servers on menu items, company policies, and procedures.
- Assisted colleagues during rush periods to promote teamwork.
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, manager, and colleagues; talent for quickly resolving issues prior to escalation.
- Success multitasking while remaining professional and courteous in fast-paced environment.
- Developed rapport with regular customers to personalize service and anticipate their needs.
- Demonstrate favorable results through regular leadership and influencing others.
- Managed stocking duties and inventory control during each shift to ensure seamless operations.
- Maintain clean and professional upscale appearance.
- Execute final bills.
Premium Bartender
Legends Hospitality SoFi Stadiium
englewood, US
03.2020 - 04.2022
- Crafted mixed drinks efficiently in high-volume bar setting.
- Prepared and served a variety of beverages to guests in high-volume settings.
- Engaged with customers to create a welcoming and enjoyable atmosphere.
- Maintained cleanliness and organization of bar area throughout events and shifts.
- Developed and managed online platform for Legends.net, enhancing customer engagement and accessibility.
Lead Server/Trainer
Great Wolf Lodge
Long Beach, US
05.2016 - 06.2018
- Trained new servers on menu knowledge and service standards.
- Conducted regular training sessions to enhance team skills and efficiency.
- Developed training materials for improved staff performance and guest experience.
- Delivered attentive service in busy restaurant environment, enhancing customer satisfaction and loyalty.
SERVER MANAGER
Buffalo Wild Wings
Buena Park, US
02.2011 - 12.2016
- Coordinated scheduling of 190 shifts weekly for 68 servers and managed shift assignments for 32 trainers.
- Trained and mentored new employees, delegated tasks, enforced policies, and monitored trainee progress, promoting associates to trainer roles and guiding them through the training process.
- Coach and assist 24 trainers, implement training plan for new employees.
- Demonstrated strong communication skills by effectively interacting with diverse teams and customers.
- Provide courteous, professional and personalized service, and restaurant cleanliness.
- Built repeat business through strong relationships with customers, fostering loyalty and enhancing the guest experience.
- Made prompt decisions to resolve issues efficiently in a fast-paced environment.
- Speak clearly, quickly identify and resolve problems in a timely manner.
- Handle large cash deposits and vault balance.
- Worked extended hours to meet operational needs and maintain service quality.
OFFICE MANAGER
Educational Warehouse
Spring Valley, US
01.2006 - 07.2006
- Manage and mentor 7 direct reports.
- Managed 25K inventory items.
- Managed shipping and receiving activities, ensuring accurate records and timely processing.
- Interfaced with vendors to ensure all product inventories were ordered, delivered and appropriately price listed.
- Determine and identify potential vendors to ensure cost reductions and product availability.
- Managed customer accounts.
- Manage material movement and levels based on inventory objectives.
- Maintained organized records and files for easy retrieval.
- Developed and implemented policies and procedures for material-related activities, enhancing operational efficiency.
- Detail-oriented; keen ability to recognize and resolve discrepancies.
- Monitored personnel performance to foster a productive work environment.
REGIONAL MANAGER
Educational Warehouse
Spring Valley, US
03.1997 - 01.2006
- Established stores from the ground up, implementing foundational processes for operational success.
- Oversaw operations of four retail stores, enhancing daily efficiency and customer satisfaction.
- Hired, scheduled, and trained staff while addressing personnel issues and managing product displays to optimize store performance.
- Ability to lead multiple projects meeting timelines without impacting daily business needs.
- Broad vision and foresight for what needs to be accomplished based on overall organizational and departmental objectives.
- Developed, implemented and maintained effective policies and procedures for all material related activities.
- Effectively utilizes time management skills resulting in efficient planning and organization of workload to achieve goals; sets priorities.
- Provided effective and timely resolution to customer inquiries.
FRONT END CUSTOMER SERVICE REPRESENTATIVE
Ames of Chester
New York, US
10.1996 - 02.1997
- Resolved customer complaints with empathy and effective solutions.
- Assisted customers with inquiries and provided product information.
- Handled cash transactions at register, ensuring accuracy and customer satisfaction.
- Processed orders accurately and efficiently using company systems.
Cash office
Ames
Chester, US
10.1996 - 02.1997
- Oversaw cash office operations to ensure accuracy and compliance.
- Processed billing, managed collections, and prepared daily bank deposits to maintain financial integrity.
- Database and cash reconciliation ensured data was recorded accurately.
- Processed customer credit/debits including returns and including invoicing information.
- Streamlined workflows to enhance customer service and uphold quality assurance standards.
- Traced and resolved shipping issues and reconciled invoicing discrepancies.
- Provided general technical support and coordinated the shipment of replacement parts.
Education
GED -
Orange Community College
115 South Street, Middletown NY 1094010-2011
Skills
- Event coordination
- Performance logistics
- Schedule creation
- Volunteer management
- Logistics management
- Safety oversight
- Safety training
- Sanitation protocols
- Sanitation standards
- Guest engagement
- Customer service
- Customer relationship management
- Guest relations
- Conflict resolution
- Training and mentoring
- Staff training
- Team development
- Team collaboration
- Meeting facilitation
- Time management
- Attention to detail
- Workload prioritization
- Problem solving
- Operational efficiency analysis
- Expense management
- Payroll administration
- Inventory control
- Supply procurement
- Vendor management
- Department coordination
- Document management
- Quality assurance
- Quality control
- Quality improvements
- Health and safety compliance
- Regulatory compliance
- Metrics tracking
- Performance evaluation
- Employee evaluations
- Employee assessments
- Task distribution
- Task assignment
- Inter-department collaboration
- Housekeeping
- Floor maintenance
- Laundry management
- Restroom sanitation
- Chemical handling
- Cost reduction strategies
- Budget administration
- Report generation
- Staff motivation
- Interpersonal skills
- Communication skills
- Health and safety compliance
- Report generation
- Cost reduction strategies
- Team performance management
- Metrics tracking
- Employee evaluations
- Supply inventory management
Timeline
Assistant House Coordinator
City of Cerritos-Cerritos Center for The Preforming Arts
08.2025 - Current
Parking lot attendent
Angels Baseball
03.2023 - 09.2023
Usher
Anaheim Hockey Club Honda Center
04.2022 - 08.2025
Pedestrian Safety Coordinator
City of Cerritos
12.2020 - 08.2025
Pedestrian Safety Coordinator/Community Safety Secretary
City of Cerritos
12.2020 - 08.2025
Premium Bartender
Legends Hospitality SoFi Stadiium
03.2020 - 04.2022
Manager Assistant
The Original Roadhouse grill
07.2018 - 10.2022
Server
The original roadhouse grill
04.2018 - 10.2022
Lead Server/Trainer
Great Wolf Lodge
05.2016 - 06.2018
SERVER MANAGER
Buffalo Wild Wings
02.2011 - 12.2016
SERVER
Original Roadhouse Grill
08.2006 - 10.2022
OFFICE MANAGER
Educational Warehouse
01.2006 - 07.2006
REGIONAL MANAGER
Educational Warehouse
03.1997 - 01.2006
FRONT END CUSTOMER SERVICE REPRESENTATIVE
Ames of Chester
10.1996 - 02.1997
Cash office
Ames
10.1996 - 02.1997
GED -
Orange Community College