Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Ann Marie Curtis

Wallingford,CT

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

HSAII Health Service Associate

Elevance Health
01.2024 - 06.2024
  • Entered data into electronic health record systems.
  • Gathered, evaluated and interpreted data from various sources to ensure accuracy.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Accurately entered patient information into electronic health record systems.
  • Maintained up-to-date knowledge of relevant regulations, policies, and procedures.
  • Transmitted information, medical record requests, or documents to customers through email, mailings or e-fax.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Collaborated with other departments to ensure timely submission of required documents.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Developed and maintained relationships with providers to ensure accurate completion of HEDIS measures.
  • Attended meetings with staff members to discuss best practices related to HEDIS measures.
  • Maintained up-to-date knowledge of current regulations pertaining to HEDIS requirements.
  • Sustained complete confidentiality and safeguarded all patient-related information.
  • Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.

Owner/Operator

Clean Sweep Cleaning Services
08.2018 - 01.2023
  • Developed business plan and budget to maximize profitability.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
  • Negotiated contracts with clients for products or services rendered by the company.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Set pricing structures according to market analytics and emerging trends.
  • Delivered excellent customer service to clients and fellow employees.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Prepared staff work schedules and assigned team members to specific duties.

Office Manager

Griffin Construction Llc
05.2016 - 06.2018
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Assigned work and monitored performance of project personnel.
  • Proposed or approved modifications to project plans.

Real Estate Appraiser

AMH Real Property Appraisals
09.2007 - 04.2016
  • Developed and maintained relationships with real estate agents, lenders, attorneys, and other clients.
  • Conducted onsite inspections of property to determine its condition and value.
  • Prepared detailed reports that included data analysis and supporting documentation for each appraisal assignment.
  • Drafted appraisals based on findings from research activities which included an analysis of sales comparables within the area.
  • Gathered current market data by researching recent sales prices of comparable properties in the same neighborhood or region.
  • Conducted site visits to inspect residential buildings and land parcels prior to providing valuation estimates.
  • Reviewed relevant information such as deed records, tax assessments, zoning regulations, maps, surveys, photographs and market trends to assist in determining the fair market value of properties.
  • Analyzed local economic conditions including employment levels, industry trends and population growth to assess impact on the value of properties.
  • Utilized appropriate software applications to compile data into comprehensive reports that presented conclusions about the estimated value of property.
  • Evaluated physical characteristics such as construction materials used in building structures along with any additional features that may affect property values.
  • Maintained up-to-date knowledge of state laws governing appraisals and real estate transactions.
  • Attended seminars and workshops related to real estate appraisal techniques in order to stay informed about industry changes.
  • Assisted colleagues with complex appraisal assignments involving multiple properties or special circumstances requiring extra research.
  • Communicated effectively with clients throughout the entire appraisal process while providing high quality customer service at all times.
  • Used strong research skills to improve understanding of local areas and properties.
  • Maintained up-to-date knowledge of local market information.
  • Utilized data regarding nearby properties to help determine value on property being appraised.
  • Completed appraisals according to federal and USPAP guidelines.
  • Documented condition of each building by carefully photographing key features.
  • Appraised specified number of properties per week despite changing workloads and production goals.
  • Appraised [Type] properties as part of real estate transactions or legal proceedings.
  • Appraised property values.
  • Considered important factors such as locations, market values and replacement costs when valuing properties.
  • Completed field inspections, structural measurements, records reviews and other historical assessments to make accurate judgments.
  • Maintained up-to-date understanding of trends in sales prices and construction costs to keep assessments accurate and current.
  • Evaluated [Type] properties to determine market and tax values.
  • Entered property data into [Type] computer system and checked values against similar properties.
  • Consulted with owners to discuss assessments and defend appeals at public hearings.
  • Presented and defended values in bid hearings and court proceedings.

Education

High School Diploma -

Lyman Hall High School
06.1988

Skills

  • Self Motivation
  • Problem Solving
  • Communication
  • Adaptability
  • Document Preparation
  • Proofreading
  • Professional and Mature

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

HSAII Health Service Associate

Elevance Health
01.2024 - 06.2024

Owner/Operator

Clean Sweep Cleaning Services
08.2018 - 01.2023

Office Manager

Griffin Construction Llc
05.2016 - 06.2018

Real Estate Appraiser

AMH Real Property Appraisals
09.2007 - 04.2016

High School Diploma -

Lyman Hall High School

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Ann Marie Curtis