Ann Marie Dzurisin
Horseshoe Bay,TX
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Patient Financial Counselor
Baylor Scott And White Clinic
Marble Falls, Texas
08.2018 - Current
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
911 Telecommunications Officer
Marble Falls ISD Police Department
Marble Falls, Texas
07.2017 - 06.2018
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Answered calls from automatic routing system and took basic information from callers.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving issues
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Demonstrated respect, friendliness and willingness to help wherever needed
Member Service Specialist
Cigna
Scranton, PA
05.2016 - 03.2017
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Resolved concerns with products or services to help with retention and drive sales.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
911 Telecommunicator
Luzerne County 911
Hanover Twp, PA
06.1996 - 02.2012
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
- Routed calls to police, fire and ambulance service to meet individual call needs
- Read system maps and caller information, and documented details in system
- Relayed latest information to first responders via electronic means, telephone calls and radio responses
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Worked flexible hours across night, weekend and holiday shifts
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Timeline
Patient Financial Counselor
Baylor Scott And White Clinic
08.2018 - Current
911 Telecommunications Officer
Marble Falls ISD Police Department
07.2017 - 06.2018
Member Service Specialist
Cigna
05.2016 - 03.2017
911 Telecommunicator
Luzerne County 911
06.1996 - 02.2012
GED -
GAR Memorial
Summary
. Reliable employee seeking 911. Call taker position. Offering excellent communication and good judgment skills, as well as exceptional in the areas of customer service and empathy .
I have over 7 years of 911 dispatch/ call taker experience.
Accomplishments
- Supervised team of 8 staff members.
- Achieved Sunshine Award ( very rarely given ) by exceeding in Customer Service
Skills
- Managing Delinquent Accounts
- Patient Registration
- Building Rapport and Credibility
- Customer Inquiries
- Provide outstanding customer service
- Problem Identification
Education
GED -
GAR Memorial
Wilkes Barre 05.1994
Certification
911 License test only needs to be taken only to renew. ( Renewal module has been completed)
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