Annmarie Espenshade
Mechanicsburg,PA
Summary
Results-oriented Senior Account Representative specializing in training and mentoring new employees in performance strategies. Motivated to achieve and exceed expectations and helping others do the same.
Overview
12
12
years of professional experience
Work History
Senior Account Representative
UPMC
06.2023 - Current
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Electronically submitted bills according to compliance guidelines.
- Utilized computer programs to create invoices, letters and other documents.
- Researched billing errors and discrepancies to initiate corrective action.
Precertification Associate
Penn State Health
09.2021 - 06.2023
- Streamlined precertification processes by implementing efficient tracking systems and prioritizing urgent cases.
- Reduced patient wait times for approval by diligently reviewing medical records and obtaining necessary documentation.
- Increased accuracy of submitted claims through meticulous attention to detail in verifying insurance eligibility and benefits.
- Ensured smooth communication between healthcare providers, patients, and insurance companies, resulting in timely approvals and positive experiences.
- Maintained strict adherence to HIPAA regulations by safeguarding confidential patient information during all aspects of the precertification process.
- Boosted efficiency within the team by regularly updating coworkers on changes in insurance policies or procedural requirements affecting precertifications.
- Conducted thorough follow-ups with insurance companies, ensuring timely receipt of authorization numbers for approved services.
Loan Servicing Representative
Mid Penn Bank
08.2019 - 07.2020
- Enhanced loan servicing efficiency by accurately reviewing and processing loan documents.
- Streamlined borrower communication, addressing concerns and providing timely updates on loan status.
- Maintained compliance with regulatory guidelines by diligently verifying borrower information and documentation.
- Collaborated with underwriting team to expedite loan approvals, ensuring customer satisfaction and timely closings.
Billing Specialist
Cornerstone Adminisystems
06.2017 - 04.2018
- Improved billing accuracy by implementing a streamlined invoicing process.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
Head Teller
Fulton Bank
08.2015 - 06.2017
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
- Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Mentored junior tellers, fostering professional development and growth within the team.
- Ensured a secure working environment by adhering to strict security protocols and conducting regular audits.
- Collaborated with branch management to develop strategies for reaching sales targets and improving overall performance.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
Head Bank Teller
PNC Bank
09.2011 - 08.2015
- Enhanced customer satisfaction by providing efficient and accurate transaction processing.
- Streamlined teller operations for improved productivity and increased accuracy in transactions.
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
- Mentored junior bank tellers, fostering a positive work environment and encouraging professional growth.
- Identified potential fraud cases through careful observation and adherence to security protocols, protecting both the bank and its customers from financial loss.
- Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
- Contributed to the development of training materials for new hires, improving overall team competency levels.
Education
High School Diploma -
Cumberland Valley High School
Mechanicsburg, PANo Degree - Medical Billing And Coding
Drexel University
Philadelphia, PASkills
- Team Training
- Employee Mentoring
- Customer Training
- Problem-solving
- Customer service
- Product knowledge
Timeline
Senior Account Representative
UPMC
06.2023 - Current
Precertification Associate
Penn State Health
09.2021 - 06.2023
Loan Servicing Representative
Mid Penn Bank
08.2019 - 07.2020
Billing Specialist
Cornerstone Adminisystems
06.2017 - 04.2018
Head Teller
Fulton Bank
08.2015 - 06.2017
Head Bank Teller
PNC Bank
09.2011 - 08.2015
High School Diploma -
Cumberland Valley High School
No Degree - Medical Billing And Coding
Drexel University