AnnMarie Fanelli
Palm Bay,FL
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Health First Health Plans
Palm Bay , FL
05.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Patient Services Representative
Health first Medical Group
Palm Bay , FL
03.2023 - 05.2024
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Reviewed patient records for accuracy and completeness of data entry.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Resolved customer complaints in a courteous manner while adhering to company policies.
- Scheduled follow-up visits as needed based on physician instructions.
- Entered new patient demographics into database system accurately and efficiently.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Team Leader
Christian Care Ministry
Melbourne , FL
07.2016 - 01.2023
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Maintained a positive work environment that promoted collaboration between team members.
Sales Associate
GEICO
Woodbury , NY
01.2012 - 03.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
Human Resources Assistant
Positive Promotions Inc.
Hauppauge , NY
01.2004 - 03.2010
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Prepared job postings for open positions on the company website and other job boards.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Participated in job fairs and other recruitment events to source potential candidates.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Reviewed resumes submitted by applicants for open positions.
- Performed administrative tasks related to payroll processing or benefit administration.
Education
Some College (No Degree) - Human Resources Management
Suffolk Community College
New York, NYSkills
- Report Generation
- Call Management
- Inbound and Outbound Calling
- Account updating
- Information Security
- Paperwork Processing
- Appointment Scheduling
- Data Entry
- Scheduling
- Typing proficiency
- Microsoft Outlook
- Problem Resolution
- De-Escalation Techniques
Timeline
Customer Service Representative
Health First Health Plans
05.2024 - Current
Patient Services Representative
Health first Medical Group
03.2023 - 05.2024
Team Leader
Christian Care Ministry
07.2016 - 01.2023
Sales Associate
GEICO
01.2012 - 03.2016
Human Resources Assistant
Positive Promotions Inc.
01.2004 - 03.2010
Some College (No Degree) - Human Resources Management
Suffolk Community College
Similar Profiles
Jessica LarnerJessica Larner
Clinical Support Specialist at Health First Health PlansClinical Support Specialist at Health First Health Plans
Jessica LarnerJessica Larner
Clinical Support Specialist at Health First Health PlansClinical Support Specialist at Health First Health Plans
Evelyn BartholomewEvelyn Bartholomew
System Configuration Analyst at Health First Health PlansSystem Configuration Analyst at Health First Health Plans