Ann Marie Figurski

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Efficient on using the Medent System
• Collect co payments/print out cash report at end of shift
• Answer all incoming calls, check office voicemail through out the day
• Triage calls for issues patients are having or had, requests for prescription refills, testing results/lab results and route to the correct Medical Assistant
• Complete new patient referrals(fax or in person) set up chart, include demographics, check insurance eligibility, call for previous records scan to chart making sure ready for patients appointment
• Schedule follow up appointments at check out
• Set recalls if the Provider schedule is not available in the

time frame patient needs a follow up

• Always run eligibility and update patients insurance making sure Providers are in network
• Sort fax machine
• Set up luncheons with Drugs Reps and Providers
• Notify proper person when office supplies are low, Providers appointment cards , toner , paper, etc
• Report any phone issues to the appropriate person

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Scheduled diagnostic testing, office appointments, and procedures for AHN Saint Vincent Erie & Pittsburgh areas
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.

• Schedules office visits for patients with Providers and Advanced Practice Providers using EPIC
• Schedule outpatient testing/procedures to correlate with office visits if needed
• Answer when calls for assigned Providers and Advanced Practitioners
• Check in patients for office visits as well as check out patients
• Scheduling office visits and testing if needed at time of check out
• Mail out appointment cards and testing letters
• Schedule hospital follow up appointments after procedures performed by Providers such as cardiac catheterization/stents etc.
• Promotes positive attitude among peers
• Maintains customer confidentiality
• Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
• Answered phone calls and answered questions from potential customers.

• Schedules out-patient tests/procedures from physician offices, patients and SVHC departments
• Performs accurate computer entry of demographics, physician name, location when indicated and test ordered
• Identifies and questions obvious errors in ordered exams
• Offers next available time between HC, WC and IC when specific location is not required
• Contacts appropriate departments for STAT and next day appointments
• Communicates effectively with coworkers, internal and external customers
• Identifies self and department when answering the phone
• Responds with a courteous manner in all interactions
• Uses discretion in challenging situations
• Promotes positive attitude among peers
• Maintains customer confidentiality
• Assist Registration to obtain appropriate information should the patient arrive with an improper order
• Monitors all documentation for completeness prior to scheduled exam
• Reviews all orders for completeness and accuracy including pre-certs, prescreening for information, medical necessity and pre-tests for the procedure
• Contacts physician office for required information when order is incomplete or inaccurate
• Reviews the next day’s schedule for accuracy contacting physician offices for missing orders
• Performs effectively jobs as assigned
• Performs outbound reminder calls
• Reviews faxed orders for completeness and files appropriately
• Monitors and completes order facilitator for incoming orders
• Demonstrates organizational and time management skills
• Prioritizes duties to meet customer and departmental needs, offers assistance to others when duties become overwhelming
• Minimizes personal phone calls
• Maintains average call per hour productivity monthly
• Effectively utilizes phone system
• Demonstrates proficient use of office equipment
• Continues to develop professional skills while exhibiting a willingness to adapt to change
• Maintains confidentiality
• Exhibits respect, honesty, and professionalism
• Identifies concerns within the department and offer potential solutions utilizing P=S
• Wears and maintains appropriate attire as described by the SVHC dress policy
• Arrives to work and is ready to start at beginning of designated shift
• Adapts to change by supporting management and maintaining a positive attitude to achieve goals and objectives
• Duties:

• Taking minutes at Board Meetings as well as typing up the meetings
• Making copies of all the minutes and distributing to all Board Members
• Make reservations for Federation Dinner Meetings
• Type up monthly newsletters and meal calendars for the club members
• Responsible for all club membership correspondences, problems and or issues
• Type labels
• Deactivate and activate entry cards
• Create & send out invitations for club functions
• Purchase supplies
• Faxing
• Filing
• Constant contact with the public
• Used Microsoft Word & Excel computer programs
• Duties:

• Schedule all Cardiac Testing (Stress Tests, Echocardiograms, Vascular Testing)
• Checked in & Discharged Outpatients having Diagnostic Testing
• Charged & Credited procedures
• Entered orders for procedures using MIS
• Completed Cardiologist’s Reports & mailed or faxed reports to Ordering Physicians
• Used Microsoft Word & Excel computer programs
• Filing
• Faxing
• Duties:

• Scheduled all Radiology Procedures (FLUORO, SONO, CTT, MRI, Special Procedures)
• Schedule Special Procedures with appropriate Radiologist’s & Technician’s
• Typed schedules for Outpatient & Inpatient
• Pulled Radiology Films for Outpatient Schedules
• Filed
• Ordered office supplies
• Used multi-line phones
• Faxing
• Duties:
• Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
• Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.

• Checked in Outpatients in for Radiology procedures
• Directed patients to changing areas & upon completion of testing gave appropriate discharge information
• Entered orders for procedures using MIS
• Charged & Credited procedures
• Filing, multi-line phones, retrieved x-rays films & reports for Physician Offices & retrieved films for Physicians coming into the department to review films
• Signed out films and completed Radiology Repots
• Faxing
• Duties: