Ann Marie Finley
Franklin,TN
Summary
Detail-oriented hospitality professional with comprehensive experience in hotel operations, event coordination, food and beverage management, and front desk services. Proven leadership in supervising teams, optimizing guest satisfaction, and ensuring compliance with industry standards. Adept at multitasking in fast-paced environments with a strong commitment to service excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
Embassy Suites by Hilton
Bowling Green, KY
07.2024 - 01.2025
- Supervised operations and bar staff, conducted training, and performance evaluations.
- Managed inventory and procurement for bar operations; conducted waste audits to reduce costs.
- Ensured compliance with federal/state alcohol, food safety, and health regulations.
- Provided hands-on support during high-volume periods in bar and guest service areas.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Banquet Coordinator
Embassy Suites by Hilton
Bowling Green, KY
05.2024 - 07.2024
- Planned, coordinated, and executed events including weddings, fundraisers, and corporate functions.
- Directed banquet staff to ensure timely service and exceptional guest experiences.
- Handled real-time event troubleshooting, ensuring smooth and professional operations.
- Managed room setups, F&B orders, and post-event breakdowns.
Front Desk Agent
Embassy Suites by Hilton
Bowling Green, KY
03.2022 - 07.2024
- Delivered high-quality service to up to 200 guests per shift using OnQ PMS and POS systems.
- Managed guest check-ins/outs, room assignments, and special accommodation requests.
- Resolved payment issues, facilitated upgrades, and promoted loyalty program benefits.
Cashier | Waitress | Barback
Franklin Bakehouse
Franklin, TN
02.2021 - 12.2021
- Served and managed up to 12 tables during peak dining hours.
- Handled POS transactions, inventory checks, and restocking of bar and grocery sections.
- Assisted with bar operations, including glassware cleaning and prep.
Pool Manager
Sunset Pool and Spa
Franklin, TN
05.2020 - 08.2020
- Managed a team of seven and oversaw daily operations for an average of 100 guests per eight-hour shift.
- Enforced safety and COVID-19 protocols, and handled membership and entry administration.
- Delivered clear communication of rules and emergency procedures to guests.
Education
B.S. - Hospitality Management & Dietetics
Western Kentucky University
Bowling Green, KY05.2025
High School Diploma -
Franklin High School
Franklin, TN05.2022
Skills
- Interpersonal & verbal communication
- Critical thinking & problem-solving
- Customer service & guest relations
- Time management & punctuality
- Leadership & team supervision
- Microsoft Office Suite (Excel, Word, PowerPoint, Publisher)
- PMS & POS systems
- Social Media Management
- Event planning & banquet execution
- Inventory management
- Regulatory compliance
Certification
- ServSafe Food Handler, 10/05/26
- ServSafe Food Protection Manager, 02/10/29
- Learn2Serve Alcohol Seller/Server Certification (KY), 10/25/26
- American Heart Association CPR, 10/25/28
Accomplishments
Coursework: Hotel Operations Management, Event Planning, Hospitality Marketing, Financial Management, Human Resource Management
Capstone Projects:
- Golf Tournament Event Plan: Developed a full-scale event plan for a woman's golf tournament, including budget planning, venue coordination, sponsorship outreach, and timeline scheduling.
- Large-Scale Catering Project: Designed a catering menu, selected recipes, directed kitchen operations, and led front-of-house service for a 200-guest event.
- Marketing Plan Project: Created a strategic marketing plan for a local restaurant to increase revenue and brand recognition through digital promotion, customer outreach, and local partnership strategies.
Timeline
Operations Manager
Embassy Suites by Hilton
07.2024 - 01.2025
Banquet Coordinator
Embassy Suites by Hilton
05.2024 - 07.2024
Front Desk Agent
Embassy Suites by Hilton
03.2022 - 07.2024
Cashier | Waitress | Barback
Franklin Bakehouse
02.2021 - 12.2021
Pool Manager
Sunset Pool and Spa
05.2020 - 08.2020
B.S. - Hospitality Management & Dietetics
Western Kentucky University
High School Diploma -
Franklin High School
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