Ann Marie Flores
Summary
Enhance program operations by delivering skilled, efficient and well-organized support to program through reporting, writing, and developing. Focused on optimizing procedures to minimize wasted time and resources. Good oral and written communication, relationship-building and prioritization skills. Efficient in spreadsheets, word processing, powerpoint presentation, technical writing, electronic health records, local and state legislature, court referral process, social work processes, and other specialized software system.
Overview
4
4
years of professional experience
Work History
Family Intervention Program Administrator
St. Francis Ministries
LUbbock, TX
10.2022 - Current
- Statistical data gathering - preparing reports for the management stating trends, patterns, and predictions using relevant data.
- Utilizing analytical and problem-solving skills on a daily basis to create solutions for the development and productivity of the program. Created numerous specialized reports to aid in development of the program.
- Developing and maintaining databases, and data systems – reorganizing data in a readable format.
- Preparing final analysis reports through the use of technical writing skills for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends.
- Reconciling data reports, court reports, court documentation and client demographics. Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines. Ability to set and meet deadlines. Prioritizing tasks accordingly.
- Filter Data by reviewing reports and performance indicators to identify and correct code problems. Applying excellent attention to detail to avoid errors.
- Performing analysis to assess the quality and meaning of data.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Supported data entry across departments as requested, switching promptly to new projects.
Manager of Operations
Sunholdings
Lubbock, TX
11.2019 - 10.2022
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Hired and onboarded team members to meet immediate and expected demand.
- Engaged with existing and potential clients to gain insight into needs.
- Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Oversaw financial management, budget management, accounting and payroll activities.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Education
Bachelor of Arts - Psychology
Texas Tech University
LubbockSkills
- Analytical Thinking & Problem-Solving
- Data Gathering, Analysis & Reporting
- Technical Writing
- Office Procedures - use of software applications
- Correspondence Management
Timeline
Family Intervention Program Administrator
St. Francis Ministries
10.2022 - Current
Manager of Operations
Sunholdings
11.2019 - 10.2022
Bachelor of Arts - Psychology
Texas Tech University
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