AnnMarie Fonrose
Brooklyn,NY
Summary
Detail-oriented retail and operations professional with experience supporting fulfillment, inventory management, and customer service in a high-volume retail environment. Known for maintaining strong quality standards, operational accuracy, and a commitment to exceptional client experience. Brings over 30 years of client-facing experience and a proven ability to support team success through attention to detail, collaboration, and process compliance. Seeking to contribute to operational excellence and continuous improvement in a Quality Agent role.
Overview
36
36
years of professional experience
Work History
Fulfillment Associate
Macy's
10.2021 - 01.2026
- Processed and fulfilled online orders while maintaining high quality and operational standards to ensure order accuracy and positive client experiences.
- Picked, packed, and prepared customer orders for shipping and in-store pickup with a strong focus on detail and efficiency.
- Maintained organized stockroom and receiving areas while following safety and inventory compliance standards.
- Assisted with curbside pickup and customer order retrieval, ensuring timely and professional service.
- Supported merchandising and signage updates during seasonal transitions to maintain store presentation standards.
- Collaborated with team members to meet daily fulfillment goals in a fast-paced retail environment.
- Contributed to smooth operational flow by maintaining accuracy and consistency in daily tasks.
- Position ended due to fulfillment center closure and building sale.
Hairstylist
Self-employeed
03.1990 - 12.2024
- Provided professional hair services while maintaining high service quality and customer satisfaction.
- Built long-term client relationships through strong communication and attention to individual needs.
- Managed scheduling, client records, and product inventory while maintaining organized operations.
- Maintained strict cleanliness, safety, and sanitation standards in accordance with industry regulations.
- Created a welcoming and inclusive environment that encouraged repeat clients and referrals.
Education
Empire Beauty School
New YorkSkills
- Merchandise Unpacking & Tagging
- Stockroom Organization
- Online Order Picking & Packing
- Sales Floor Restocking
- Curbside Pickup & Returns
- Customer Service
- Inventory & Safety Compliance
- Team Collaboration
- Reliable & On-Time Attendance
Timeline
Fulfillment Associate
Macy's
10.2021 - 01.2026
Hairstylist
Self-employeed
03.1990 - 12.2024
Empire Beauty School