AnnMarie Garcia
Houston,TX
Summary
Exhibited strong communication skills and a proactive leadership style, focusing on innovative solutions to drive organizational success.
Overview
12
12
years of professional experience
Work History
Healthcare Support Workers, All Other
At Your Side Home Care
12.2020 - Current
- Provide personal hygiene assistance for patients by attending to their basic needs, such as showering, dressing, cooking, light cleaning, laundry and shopping
- Assist clients with ambulation transfer
- Help with mobility around the house or outside (doctor's appointments, walks, etc)
- Act quickly and responsibly in case of emergency
- (Certified standard CPR/AED).
Service Administrator
Group 1 Auto
Houston, TX
07.2024 - 04.2026
- Developed and executed customer contracts while managing the logistics of demo fleet operations.
- Streamlined parts ordering processes, reducing technician downtime and ensuring timely service delivery across departments.
- Managed service workflow by opening and closing work orders, optimizing resource allocation for technicians.
- Developed training materials for new team members, improving onboarding efficiency and knowledge retention in services.
- Facilitated clear communication between clients and technicians through CDK or XTime documentation and effective followups.
- Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
- Proactively identified recurring issues from customer feedback data analysis which informed process improvements benefiting both clients' experience and operational efficiency.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Immediately brought critical issues to customer service manager for resolution.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Facilitated cross-departmental collaboration to address customer concerns promptly, resulting in improved service responsiveness.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
PM Coordinator/ Road Dispatcher
Toyota Lift Of Houston
Houston, TX
07.2023 - 07.2024
- Dispatch and schedule technicians daily.
- Review machines daily coming due for service and call customer to schedule maintenance when necessary.
- Order parts daily for all scheduled jobs for technicians.
- Open and close work orders daily derived from technicians, as well as back filling for others where needed.
- Check for open product improvements when opening work order.
- Manage and update job codes for PM services.
- Keep current on new systems, technology, and advancements in the industry.
- Assist rental group with completing maintenance repairs on machines that have been returned from rent.
- Correctly bill appropriate billing software.
- Supply crew members with proper customer/job information needed to complete work.
- Ability to dispatch a variety of personnel and equipment according to schedules and workloads and to ensure that the right equipment, drivers and loads are coordinated to ensure the timely manner and safe delivery of the equipment.
- Assist fellow dispatchers when needed.
Financial Specialist
Lone Star Bookkeepers LLC
10.2022 - 07.2023
- Keep track of all association and small business payments, purchase orders, invoices, statements, etc
- Manage accounts payable using bookkeeping software and other programs
- Process invoices for payment, ensuring bills are paid in a timely and accurate manner
- Issue stop payments as necessary
- Process and deposit incoming checks on behalf of LSB, all associations, and small businesses
- Answer accounting and financial questions by researching and interpreting data and reports from our various accounting related systems
- Provide assistance to Property Managers on accounting matters related to the assigned portfolio
- Respond timely to requests from the Field Staff and/or Regional Directors as well as all other internal and external customers
- Maintain and update customer files, including name and address changes
- Generate reports and statements as needed
- Maintain historical records and statements
- Perform any range of special projects, tasks and other related duties as assigned
- Correct/update 1099s for vendors as needed throughout the year
- Set up new vendors, send vendor packets, and maintain a working relationship with vendors
- Update vendor COI as necessary
- Establish a monthly audit to ensure vendors have a current W-9 on file.
Billing Clerk
CPH Structural Engineering
01.2021 - 10.2022
- Process a high volume of billings in an accurate and timely manner
- Interface with Project Manager and Clients as needed
- Interpret billing requirements
- Project setup, including bill structure, rate and classification information
- Payables entry of sub-consultant invoices
- Track and manage costs and report as needed
- Manage accounts receivables on projects
- Work closely with Project Coordinators for reporting and invoice approvals.
Nursery director
Believers Fellowship
05.2020 - 10.2022
- Supervise and lead staffs design program plans, oversee daily activities of nursery center.
AP PROCESSOR
Navitas Midstream Partners LLC
07.2018 - 04.2020
- Answer all vendor inquires in a professional and timely manner
- Reconcile vendor statements, research and correct discrepancies
- Responsible for reviewing, authorizing, and processing vendor invoices into system
- Accurately execute daily processes and controls in a timely manner while ensuring company policies are followed
- Process expense report
- Assist with month end closing
- Maintained Approved Vendor list of over 1200 vendors, procuring insurance certificates, W-9 forms and generating 1099 reports
- Back-up to Payroll and Accounts Receivable clerks.
Administration Assistant
Rise Association Mgmt Group
06.2017 - 07.2018
- Manage the operation and administration of the Association in accordance with Rise's management agreement and the Association's policies and procedures
- Carryout/delegate administrative duties as requested by the Board of Directors and in accordance with the management agreement
- Creating and overseeing preventative maintenance plans to include standardizing building systems inspection schedules
- Develop recommendations to the Board of Directors regarding capital expenditures and other projects required to maintain the physical upkeep and appearance of the property
- Serve as the primary liaison between the Association Board of Directors and homeowners as needed
- Responsible for coordinating routine and special projects through vendors and in-house facilities staff
- Other duties as assigned.
Payroll Accounting Clerk
Webber Construction-Creative Financial Staffing
09.2014 - 04.2017
- Maintain, Monitor, and manage all the attendance records of reporting employees
- Ensure that the timekeeping function is performed in accordance with policies and procedures work and leave time for accurate timekeeping
- Compile employee time, production, and payroll data from time sheets and other records
- Provide Administrative Support as needed
- Received and checked payroll bi-weekly, sorted the checks and distributed them to departments
- Track participants' attendance, report non-compliant participants to the Human Resources Administration.
Education
High School Diploma -
Taylor High School
Katy, TXSkills
Problem-solving
Friendly, positive attitude
Teamwork and collaboration
Customer service
Dependable and responsible
Multitasking Abilities
Excellent communication
Critical thinking
Computer skills
Organizational skills
Calm under pressure
Flexible and adaptable
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Service Administrator
Group 1 Auto
07.2024 - 04.2026
PM Coordinator/ Road Dispatcher
Toyota Lift Of Houston
07.2023 - 07.2024
Financial Specialist
Lone Star Bookkeepers LLC
10.2022 - 07.2023
Billing Clerk
CPH Structural Engineering
01.2021 - 10.2022
Healthcare Support Workers, All Other
At Your Side Home Care
12.2020 - Current
Nursery director
Believers Fellowship
05.2020 - 10.2022
AP PROCESSOR
Navitas Midstream Partners LLC
07.2018 - 04.2020
Administration Assistant
Rise Association Mgmt Group
06.2017 - 07.2018
Payroll Accounting Clerk
Webber Construction-Creative Financial Staffing
09.2014 - 04.2017
High School Diploma -
Taylor High School