Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Interests
Quote
Timeline
RegisteredNurse

Annie Jividen

Pharmacy Technician Certified
Raleigh,NC

Summary

Organized and dependable Certified Pharmacy Technician with over 5 years experience with Harris Teeter. Successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals. Former Professional Pharmaceutical Sales, Territory Eastern North Carolina

Pharmacy Technician experience with Target and Harris Teeter. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and their families. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Excellent customer service skills, sound judgement and demonstrate understanding of retail pharmacy operations. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

27
27
years of professional experience

Work History

Certified Pharmacy Technician 3

Harris Teeter Pharmacy
Raleigh, NC, NC
10.2019 - Current
  • Responsible for filling 150-350+ scripts per day.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Always going above and beyond by providing 100% EXCELLENCE in customer service and satisfaction.
  • Working accurately and efficiently and productively with all team members.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Successful working within tight deadlines and fast-paced environment.
  • Organized and detail-oriented with strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in team environment.
  • Learned and adapted quickly to new technology and software applications.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.

Head Retail Sales Cashier

Goodwill Community Foundation Inc.
Wake Forest, NC
01.2017 - 11.2019
  • Process cash and credit card transactions at POS register
  • 99.9 % Cash accuracy
  • Responsibilities also include greeting customers, complete sales transactions, stocking wares, and keeping clean and safe store
  • Warehouse responsibilities include sorting clothing, hanging clothing and providing friendly assistance to donors
  • High Customer satisfaction with many accolades made to management and to Corporate Office.
  • Processed credit card payments and counted back change and currency with 99% accuracy rate.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Achieved sales goals and business objectives by motivating staff and promoting seasonal merchandise.
  • Taught staff how to handle difficult situations with calmness and professionalism.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience
  • Determined complete order accuracy by examining merchandise to verify price and quantity
  • Mentor employees and instructed on management of complicated sales, complex issues and difficult customers
  • Enhanced sales by implementing merchandising and promotional improvements
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations

Production & Warehouse Technician

Goodwill Community Foundation Inc.,
Raleigh, NC
07.2012 - 09.2016
  • 100%+ of Production Goals met during joint and solo sorting shifts
  • Managed inventory levels and provided fresh merchandise hourly to sales floor. Trained new team members on selection of quality merchandise
  • Followed all MDS safety procedures in the event of hazardous materials
  • Consistently provided Donors with friendly service and assisted with their donations
  • Cashier of choice to fill in during vacancies, providing outstanding and friendly customer service
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Provided journal entries and performed accounting on daily production

Diplomat

Qvc Inc
Rocky Mount, NC
09.2008 - 09.2010
  • Supported over 11 Departments throughout the 1,000,000 sq ft Warehouse
  • Responsible for production goals in each department covered.
  • Consistently beat companywide production quotas by at least 20%
  • Led Processing Department in production during massive layoff off of over 65% of staff.
  • Went above and beyond duty during staff shortage, working 6 day weeks, 10 hours days.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Guest Relations Team Leader

Target Corporation
Greenville , NC
07.1998 - 05.2000
  • Responsible for Supervising and Supporting over 25 Team Members All cashiers throughout store: Customer Service, Electronics; Jewelry, and Pharmacy. Also supervised operation of Food Court and Cart Attendants.
  • Responsible for opening and closing of registers and securing all Money, Checks and Charges in Company Vault upon closing.
  • Provided support to all cashiers in customer relations and provided change and cash drops as needed.
  • Supervised Customer Service, assisted with returns and handled all Customer Concerns
  • Served as Inaugural Volunteer Chairman, spearheading and leading our first two projects.
  • Created a Fast, Fun and Friendly attitude amongst our Team to better serve our Guests/Customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Stayed up to date on current item discounts to support promotions.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Worked closely with front-end staff to assist customers.
  • Counted product stock to maintain inventory records.
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Managed product returns professionally and quickly to maintain customer satisfaction.
  • Arranged updated promotional displays every week.

Education

Psychology & Early Childhood Education

Elon University
Elon, NC

Skills

  • Teamwork and collaboration
  • Dependable & Reliable
  • Empathy and patience
  • Organization and Prioritization
  • Customer service
  • Attention to detail
  • Time management
  • Strong communication skills, verbal and written
  • Resolving customer issues
  • Problem-solving skills
  • Advanced pharmacy math skills
  • Pharmaceutical sales and services
  • Former EMT and Volunteer at Pitt Memorial Hospital in Heart/Lung ICU & Emergency Room Trauma Unit

Certification

  • CPhT - Certified Pharmacy Technician

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

GARDENING, ANIMAL WELFARE, PHOTOGRAPHY, READING, TENNIS, WATER SPORTS, HIKING, MOUNTAIN BIKING

Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

Certified Pharmacy Technician 3

Harris Teeter Pharmacy
10.2019 - Current

Head Retail Sales Cashier

Goodwill Community Foundation Inc.
01.2017 - 11.2019

Production & Warehouse Technician

Goodwill Community Foundation Inc.,
07.2012 - 09.2016

Diplomat

Qvc Inc
09.2008 - 09.2010

Guest Relations Team Leader

Target Corporation
07.1998 - 05.2000

Psychology & Early Childhood Education

Elon University

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