AnnMarie Kennedy
Cincinnati,OH
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
General Manager
Igby's
Cincinnati, OH
06.2018 - 07.2022
- Hired as AGM and promoted to General Manager within first month, with responsibility for all areas of operation of high-volume bar/restaurant within a group of 15 locations
- Increased sales up to and during Covid by 10% -20% through promoting the brand, personal marketing and promoting referrals, and by responding to guest requests
- Hire, train, supervise team of 16 including five managers, and am directly responsible for developing service skills and product knowledge
- Purchase all liquor and beverage products, cigars and food, maintaining accurate inventories and managing costs within corporate targets
- Beverage cost 1-3% below target, with GOGS waste .02%
- Realized profit averaging 12% greater than target through controlling inventory and effectively training staff
- Maintained excellent guest feedback with few if any negative responses over past two years on social media
- Responsible for updating social media pages, posting information and providing marketing team photos and promotional materials
- Assist as needed at multiple locations within company, effectively managing operations and leading staff
- Created seasonal drink menus; update liquor/beer/wine program weekly; rewrite menus 4-6 times/year
- Regularly plan & execute private parties of 20-50, and store 'buyouts' up to 300 guests generating $10-20,000
- Coordinate and execute seasonal events including New Year's Eve Party of 550 guests/$60,000 revenue.
Bartender/ Server
Tellers
Cincinnati, OH
11.2017 - 08.2019
- Responsible for ensuring excellent guest experience at locally owned restaurant/bar while overseeing cash management of bar and server sections
- Responsible for training all service and bar staff
- Frequently prepared and executed parties up to 25, providing consistent guest satisfaction
- Continued employment while managing current operation, balancing both positions to produce positive results
- (Reason for leaving: business closed)
Bartender
Yard House
Cincinnati, OH
12.2014 - 11.2017
- Developed brand knowledge of 160 draft beers and 62 signature cocktails to ensure excellent guest experiences
- Effectively used interpersonal skills to establish connections with guests and team members to improve operation
- (Reason for leaving: accepted position offering leadership role for locally owned operation.)
General Manager
Crown Republic Group
Cincinnati, OH
08.2022
- Hired in as the general Manager, within the first two months I increased sales by $10-15k a week
- I updated and completely reimagined the bar program which increased the sales
- Created a new training, and revamped the bar program in 2 of their 5 restaurants
- Updated and created a new training program for all aspects of the company
- Elevated the staff at the flagship location
- Hired and over-saw the training of the new hires in all sections of the restaurant
- Worked daily with open table to create the best experience for the guests.
Education
Bachelors of Arts - Communications
Northern KY University
Skills
- Expert leadership
- Time management
- Communication
- Organizational skills
- Problem solving
- Social media
- Computer skills
- Critical thinking
Timeline
General Manager
Crown Republic Group
08.2022
General Manager
Igby's
06.2018 - 07.2022
Bartender/ Server
Tellers
11.2017 - 08.2019
Bartender
Yard House
12.2014 - 11.2017
Bachelors of Arts - Communications
Northern KY University