Annmarie Kenney
Torrance,CA
Summary
Experienced administrator and project manager seeking a position to leverage extensive analytical and reporting skills to support Honda in a new role.
Overview
20
20
years of professional experience
Work History
Technical Process Writer
American Honda Motor Co., Inc
Torrance, CA
04.2019 - Current
- Authored articles (Business Processes, FAQs, Job Aids) within Knowledge base providing centralized location for employees to access information.
- Spearheaded department launch for creation and validation of all standard operations procedures, which resulted in reduction in training hours and new-hire onboarding time by 67%.
- Orchestrated cross-collaborative committee focused on breaking down silos and streamlining processes across multiple stakeholder departments.
- Accelerated utilization of Salesforce Knowledge Base by writing and publishing 300+ articles within two years, which increased available information for Agents by 2200%.
- Established detailed set of guidelines for process review, ensuring effective and consistent messaging and branding, without errors and reviewed by all stakeholders including legal.
Operations Analyst
American Honda Motor Co., Inc.
Torrance, United States
01.2011 - 04.2019
- Supported Executive Vice President and seven Managers with their daily operations (e.g., budget, headcount, travel, event planning, department staff relocation).
- Created monthly/annual reporting on department budget expenses, which increased efficiency and supported reduction of unnecessary spending.
- Tracked headcount activity for 800+ Associate/Contingent employees and created/processed all job requisition paperwork for open and new-hire positions.
- Served as Loyalty Card Administrator, which included tracking/reporting all card activity, generating reports related to ROI and usage, assistance with card issues, enhancement of program.
- Designed reports that provided Management with detailed accounting of current and historical information to efficiently monitor data for coaching and planning purposes.
- Supervised and monitored daily responsibilities of Administrative team of six Administrative Assistants who supported data entry, administrative functions and operation of Automobile Customer Service department.
- Ghost writer of employee-wide communications for Executive Vice President
- Audited employee job descriptions for company-wide job reclassification project making sure responsibilities were consistent and reflective of current responsibilities.
Senior Analyst
American Honda Motor Co., Inc.
Torrance, United States
01.2009 - 01.2011
- Performed cost analysis tracking for 300+ annual workshop and instructor related expenses.
- Provided reporting, analytical information and slide presentations for Management Action Program, FOC Tool, Fixed Health Indicator Report, Express Service Certification, Workshop Penetration Rates and Budget Performance.
- Coordinated all aspects of offsite event planning (e.g., annual dealer show, Zone/division meetings).
- Developed cost analysis tracking report for Dealer Development increasing transparency of expenses, allowing
- Designed presentation decks for Executive and Field staff on department objectives, SWOT analysis and offsite meetings.
Operations Coordinator
American Honda Motor Co., Inc.
Torrance, United States
04.2008 - 11.2009
- Supervised team of seven Administrative Assistants, responsible for data entry, Executive letters and communicating with Field staff.
- Designed instructional manual, capturing standard operating procedures for Administrative team, which increased quality and reduced onboarding time by 50%.
- Created reporting and presentations by analyzing data based on call center activity and vehicle emerging issues, which resulted in process improvements and exceeding department fiscal year objectives.
- Implemented data entry tracking system to provide monthly trend of all customer correspondence received, entered and dispatched, which resulted in increased transparency of productivity by 100%.
- Monitored employee productivity and optimized procedures to reduce costs.
Research and Information Support Specialist
American Honda Motor Co., Inc.
Torrance, California
06.2007 - 04.2008
- Provided daily, monthly and annual reporting and analysis on various aspects of Honda and Acura customer service department case handling, vehicle emerging issues and dealer related concerns.
- Created over 50 standardized monthly reports which were used by various American Honda departments to support their objectives and increase productivity.
- Ad-hoc case review and reporting requested by Management and divisions including Sales, Service Engineering, Law, Public Relations and factories.
Mediation Coordinator
American Honda Motor Co., Inc.
Torrance, United States
05.2003 - 05.2007
- Created average of 20 cases daily and collected all initial supporting documents for customer, attorney or third-party/state agency contacts seeking vehicle replacement, repurchase or trade request according to state or Federal guidelines.
- Performed monthly reporting on buyback, arbitration and vehicle disposal activity.
- Generated reports and presentation slides for all monthly activity related to vendor spending, auction/sales tax recovery revenue and goodwill.
- Developed standard operating procedures for all Mediation Coordinator responsibilities.
Education
Bachelor of Arts - English
Cal State Dominguez Hills
Carson, CA12.2023
English Associate of Arts Degree -
El Camino College
Skills
- Data Analysis & Research
- Project Management
- Editing and Proofreading
- Budget Planning
- Standard Operating Procedures
- Recordkeeping
- Organizational skills
- Time Management
Technical Skills
- Advanced experience with Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook, Teams, One Note, Access)
- Skilled in Salesforce Knowledge Base, Business Objects, SAP, PeopleSoft, Document Direct, TrackVia and Documentum
Timeline
Technical Process Writer
American Honda Motor Co., Inc
04.2019 - Current
Operations Analyst
American Honda Motor Co., Inc.
01.2011 - 04.2019
Senior Analyst
American Honda Motor Co., Inc.
01.2009 - 01.2011
Operations Coordinator
American Honda Motor Co., Inc.
04.2008 - 11.2009
Research and Information Support Specialist
American Honda Motor Co., Inc.
06.2007 - 04.2008
Mediation Coordinator
American Honda Motor Co., Inc.
05.2003 - 05.2007
Bachelor of Arts - English
Cal State Dominguez Hills
English Associate of Arts Degree -
El Camino College
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