Summary
Overview
Work History
Education
Skills
Timeline
Generic

AnnMarie Kettyles

Garland,TEXAS

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Cornerstone Animal Clinic
04.2023 - Current
  • Managed high call volume 40+ calls daily , maintaining professionalism and patience while addressing customer concerns.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Call Center Representative

Expo Homes
02.2021 - 04.2023
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
  • Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
  • Escalated complicated customer account issues to supervisors and help desk workers.

Education

Associates In Database Development - Information Technology

Collin County Community College
Plano, TX

Skills

  • Active listening
  • Data entry
  • Customer relationship management (CRM)
  • Customer service
  • Microsoft Office
  • Written and oral communication
  • Appointment scheduling
  • Strong interpersonal skills
  • Empathy and patience

Timeline

Customer Service Representative

Cornerstone Animal Clinic
04.2023 - Current

Customer Service Call Center Representative

Expo Homes
02.2021 - 04.2023

Associates In Database Development - Information Technology

Collin County Community College

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