Annmarie Klein
Sussex,NJ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Order Processing Manager
Puresan
Wyckoff, NJ
04.2024 - Current
- Managed comprehensive order lifecycle, focusing on efficiency and precision.
- Demonstrated superior ability in addressing customer inquiries and resolving issues efficiently.
- Oversaw training initiatives to enhance team skills and efficiency.
- Produced detailed reports from extensive data evaluation.
- Optimized performance of ERP applications at DDI.
- Maintained accurate records of accounts receivable transactions.
- Streamlined operational processes to enhance efficiency and productivity.
- Managed task prioritization to ensure timely project completion.
- Managed daily order processing operations and established new procedures to improve efficiency.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
- Assisted the sales team with order entry into the system, ensuring accuracy and data integrity.
- Monitored workers and reviewed completed work for proper performance.
Office Manager
ATRA Janitorial Supply
Pompton Plains, NJ
06.2008 - 04.2024
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Delegated work to staff, setting priorities and goals.
- Managed office inventory and placed new supply orders.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Used judgment and initiative in handling confidential matters and requests.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Education
Bachelor of Arts - Sociology
Montclair University
Montlair, NJ06-1998
Skills
- Order processing
- Team training
- Attention to detail
- Strong leadership
- Teamwork and collaboration
Timeline
Order Processing Manager
Puresan
04.2024 - Current
Office Manager
ATRA Janitorial Supply
06.2008 - 04.2024
Bachelor of Arts - Sociology
Montclair University