Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annmarie Klein

Sussex,NJ

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

17
17
years of professional experience

Work History

Order Processing Manager

Puresan
Wyckoff, NJ
04.2024 - Current
  • Managed comprehensive order lifecycle, focusing on efficiency and precision.
  • Demonstrated superior ability in addressing customer inquiries and resolving issues efficiently.
  • Oversaw training initiatives to enhance team skills and efficiency.
  • Produced detailed reports from extensive data evaluation.
  • Optimized performance of ERP applications at DDI.
  • Maintained accurate records of accounts receivable transactions.
  • Streamlined operational processes to enhance efficiency and productivity.
  • Managed task prioritization to ensure timely project completion.
  • Managed daily order processing operations and established new procedures to improve efficiency.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
  • Assisted the sales team with order entry into the system, ensuring accuracy and data integrity.
  • Monitored workers and reviewed completed work for proper performance.

Office Manager

ATRA Janitorial Supply
Pompton Plains, NJ
06.2008 - 04.2024
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Delegated work to staff, setting priorities and goals.
  • Managed office inventory and placed new supply orders.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Used judgment and initiative in handling confidential matters and requests.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Education

Bachelor of Arts - Sociology

Montclair University
Montlair, NJ
06-1998

Skills

  • Order processing
  • Team training
  • Attention to detail
  • Strong leadership
  • Teamwork and collaboration

Timeline

Order Processing Manager

Puresan
04.2024 - Current

Office Manager

ATRA Janitorial Supply
06.2008 - 04.2024

Bachelor of Arts - Sociology

Montclair University

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Annmarie Klein