Ann Marie Kokx
Birmingham,MI
Summary
Customer-focused Retail Sales Associate recognized for high productivity and efficient task completion. Possess specialized skills in customer service, inventory management, and sales techniques. Excel in communication, problem-solving, and adaptability to ensure positive shopping experiences and meet sales goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Repcolite Paints
Pontiac, MI
08.2024 - 02.2025
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Cleaned shelves, counters and tables to maintain organized store.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Created price tags and merchandise signs for new items.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Participated in team meetings and training sessions.
General Manager
Restock Wheels
Southfield, MI
10.2003 - 06.2020
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Trained employees on duties, policies and procedures.
- Developed service and sales strategies to improve retention and revenue.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Associate of Arts - Business Administration And Management
Oakland Community College
Royal Oak, MI12-1998
Skills
- Customer engagement
- Product knowledge
- Visual merchandising
- Process redesign
- Inventory management
- Point-of-sale systems
Certification
- Benjamin Moore accredited color consultant
- MSU Extension Master Gardner
Volunteer
- Forgotten Harvest
- Rouge River Clean-Up
Affiliations
- USTA Tennis
- Container Gardening
Timeline
Retail Sales Associate
Repcolite Paints
08.2024 - 02.2025
General Manager
Restock Wheels
10.2003 - 06.2020
Associate of Arts - Business Administration And Management
Oakland Community College
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