ANN MARIE KOZLA
CAPE CORAL
Summary
Administrative Assistant with proven expertise in office administration and customer service. Skilled in data entry, problem resolution, and telecommunications, ensuring efficient operations and effective communication. Proficient in utilizing advanced software platforms to optimize workflows and boost productivity. Recognized for strong work ethic, adaptability, and ability to quickly learn new skills independently.
Overview
36
36
years of professional experience
Work History
ASSISTANT CENTER DIRECTOR
Mathnasium
Cape Coral
02.2024 - Current
- Lead student growth with data-driven methods, enhancing academic outcomes and parent satisfaction.
- Manage center operations, optimize scheduling, and maintain detailed student progress records.
- Facilitate communication among instructors, parents, and students, ensuring seamless collaboration.
- Streamline administrative tasks using multiple software platforms for efficient center management.
- Foster effective communication channels between instructors, parents, and students while maintaining comprehensive progress documentation.
- Coordinate center operations through systematic scheduling, resource management, and maintenance of detailed student achievement records.
- Lead cross-functional teams to optimize center performance through strategic resource allocation and streamlined operational workflows.
- Drive operational excellence through strategic resource allocation and systematic scheduling, enhancing center productivity and student engagement.
ADMINISTRATIVE ASSISTANT/DISPATCHER
Advanced Air And Heat
Fort Myers
01.2001 - 05.2003
- Processed correspondence, documents, and reports to support clerical staff.
- Answered incoming calls and directed messages to correct party.
- Filtered incoming phone calls and emails, escalating only highest priority inquiries to executive leadership.
- Greeted visitors upon arrival and directed guests to appropriate departments.
- Photocopied, faxed, and scanned office correspondence.
- Handled general office tasks, independently completing variety of basic and routine clerical and secretarial work.
TELECOMMUNICATIONS SPECIALIST
Calvin Klein Cosmetics
Mount Olive
06.1989 - 04.2001
- Identified issues and performed troubleshooting related to telecommunication.
- Developed instructions to help users take advantage of system features and prevent misuse.
- Coordinated ongoing maintenance of telecommunications equipment.
- Sourced equipment from qualified vendors to obtain high-quality components meeting strict technical specifications.
- Diagnosed and resolved users' network and equipment problems.
- Tracked system performance to analyze trends and detect problems with security or performance.
Education
HIGH SCHOOL DIPLOMA -
Irvington High School
Irvington, NJ06.1974
Skills
- Customer service and support
- Data entry and order processing
- Problem resolution and troubleshooting
- CRM management
- Telecommunications and call center operations
- Office administration and dispatching
References
Robin, Slider, robin.slider@mathnasium.com, 847-971-8990, Mathnasium
Timeline
ASSISTANT CENTER DIRECTOR
Mathnasium
02.2024 - Current
ADMINISTRATIVE ASSISTANT/DISPATCHER
Advanced Air And Heat
01.2001 - 05.2003
TELECOMMUNICATIONS SPECIALIST
Calvin Klein Cosmetics
06.1989 - 04.2001
HIGH SCHOOL DIPLOMA -
Irvington High School
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