Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ann Marie Lytle

Greensboro,North Carolina

Summary

Highly motivated, dependable, and reliable employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Multitasking and time-management abilities. Quickly adapt to change. Skilled in problem-solving and optimizing performance. Devoted to giving every member, patient, a positive and memorable experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sr. Care Team Operations Associate

Cityblock Health
Greensboro, NC
06.2022 - Current
  • Facilitate the morning huddle when applicable.
  • Coordinate daily operations to enhance workflow efficiency.
  • Check-in/Check-out patients.
  • Manage inventory to ensure stock accuracy.
  • Manage and operate office functions when my manager is out of the office.
  • Trained new employees on daily software to ensure efficiency and effectiveness.
  • Verify and confirm insurance eligibility, obtain written consent, and update information in the Athena system.
  • Check the physical mailbox for the receipt of member materials, packages, and invoices. Scan the received paperwork into the member charts, [Medical Records, Consents, POA, etc.]. Review the Inbound Commons queue task inbox and address open tasks with due dates in the next week. When a member comes in for the appointment, check in the member, verify demographic information, and verify eligibility, update insurance information or changes in demographics in Commons and Athena, confirm that written consent is captured in Commons; for pediatric members, ensure that the receipt of the non-parent consent form is captured in Commons; provide appropriate screening forms to the members.
  • Check the physical mailbox for the receipt of member materials, packages, and invoices. Scan in the received paperwork to the member charts. [Medical Records, Consents, POA, etc.] Review the Inbound Commons.
  • Assist with check-out to ensure that members schedule follow-up appointments, provide after-visit summaries, and members' back-to-school/work notes. Enter members who do not appear on the no-show/cancellation list. Work the no-show/cancellation list to ensure members are rescheduled daily. Review and manage Tickler Appointments to be scheduled in Athena. Assist members with walk-in requests, such as faxing vaccine records to schools and doctors' offices. Assist vendors entering the building for deliveries and new business prospects.
  • Review, address, and close items in individual inboxes and tasks from providers within SLA timeframes assigned to each task. Expectation is 0 overdue tasks. Ensure PHI is secured properly, check all printers, scanners, and countertops.
  • Update the Axle schedule, adding and/or deleting member information for quick access to the Providers' schedule.
  • Coordinate office staff celebrations and quarterly events.

Claims Examiner

Lincoln Financial Group
Greensboro, NC
09.2014 - 03.2021
  • Review, process, and pay beneficiary death claims on a daily basis to ensure the beneficiaries' claim forms are accurate and completed in full, attached with a death certificate that is required by law to receive claim payments.
  • Communicated with insurance agents and beneficiaries to ensure that all claim paperwork is completed and filed in a timely manner to avoid funds being placed on hold.
  • Received incoming calls from beneficiaries requesting their proceeds amount, federal and state tax withholdings according to the state in which the beneficiary resides, and I must comply with each state's requirements and policy.
  • Processed death claims from $100.00 to $5,000,000 or more on a daily basis.

Education

Business Administration

Guilford Technical Community College
Jamestown, NC
01-2012

Accounting I

Prince Georges Community College
Upper Marlboro, MD
03-1987

Skills

  • Team Player
  • Attention to detail
  • Team collaboration
  • Workflow optimization
  • Task prioritization
  • Excellent verbal and written communication skills
  • Building relationships with members
  • Scheduling
  • Organizational skills
  • Athena, Commons, and Axle Software

Accomplishments

  • Received many accolades from staff, patients and managers for the past 3 years.
  • Nominated as "2025 Cheer Competition" Captain
  • June 2024 Winner of NPS highest scores
  • Performed office operation functions in the absence of my manager.
  • Exceeds expectations on work performance and attendance.

Certification

  • LOMA - 2018 Associate, Customer Service
  • LOMA - 2018 Associate, Life Management Institute
  • LOMA - 2018 FEMA Level 1 Insurance Fundamentals
  • Unit Secretary - Behavioral Health - 2004-2007
  • HIPPA Security, Certificate

Timeline

Sr. Care Team Operations Associate

Cityblock Health
06.2022 - Current

Claims Examiner

Lincoln Financial Group
09.2014 - 03.2021

Business Administration

Guilford Technical Community College

Accounting I

Prince Georges Community College

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