AnnMarie Martinez
Westminster,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Kitchen Manager
Adams 12 5 Star Schools
11.2019 - 11.2023
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Checked and tested foods to verify quality and temperature.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Owner
Fuhgidabowdit Pizzeria
06.2006 - 10.2018
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Customer Service / Reservations / Flight Attendant
Reno Air / American Airlines / Frontier / JetBlue
04.1998 - 04.2006
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Sold tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
Education
Associate of Arts - Culinary Arts
The Art Institute of Colorado
Denver, COSkills
- Customer Relations
- Stress Tolerance
- Airline Policies
- Reservation Management
- Exceptional communication
- Problem-Solving
- Detail Oriented
- Computer Reservation Software
Timeline
Kitchen Manager
Adams 12 5 Star Schools
11.2019 - 11.2023
Owner
Fuhgidabowdit Pizzeria
06.2006 - 10.2018
Customer Service / Reservations / Flight Attendant
Reno Air / American Airlines / Frontier / JetBlue
04.1998 - 04.2006
Associate of Arts - Culinary Arts
The Art Institute of Colorado
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