Annmarie Mckenzie
Byron,GA
Summary
Results-driven Vehicle Inspection Specialist skilled in compliance and delivery coordination. Maintains safety standards while optimizing routes to boost customer satisfaction. Experienced in team management and building professional relationships to enhance operational performance. Demonstrates strong business acumen, improving efficiency and revenue through strategic planning and innovative solutions.
Overview
11
11
years of professional experience
Work History
Owner
Mckenzie & Things Thrift Shop
Byron , GA
08.2018 - Current
- Transported clients between designated locations, ensuring timely and reliable service.
- Addressed customer inquiries and complaints promptly to enhance overall satisfaction.
- Safely operated vehicles for transporting goods and personnel.
- Conducted pre-trip inspections to verify vehicle safety and compliance standards.
- Maintained accurate logs of routes, mileage, and fuel usage.
Driver Specialist
O'Reilly Auto Parts
Warner Robins, Georgia
02.2025 - 07.2026
- Operated delivery vehicles, ensuring on-time product delivery and customer satisfaction.
- Collaborated with dispatch team members to coordinate pickups and deliveries on time.
- Assisted customers with product inquiries and facilitated smooth order pickups.
- Inspected vehicles for safety and maintenance compliance.
- Received feedback from customers on performance and reported back to supervisors accordingly.
- Completed paperwork accurately, maintaining clear records of trip reports and delivery receipts.
Sales Associate
5 Star Ford
Warner Robins, Georgia
01.2017 - 11.2017
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting vehicles that meet their needs.
- Provided product knowledge to enhance customer purchasing decisions.
- Helped customers find specific products, answered questions, and offered product advice.
- Addressed customer inquiries and resolved issues promptly and effectively.
- Addressed customer complaints professionally in a professional manner.
- Maintained a clean and organized showroom environment for customer experience.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Built and maintained relationships with peers and upper management to drive team success.
Sales Advisor
Hughes Honda
Warner Robins, Georgia
02.2016 - 01.2017
- Demonstrated vehicle features and technology effectively.
- Assisted customers with vehicle selection and specifications.
- Facilitated test drives to enhance customer experience.
- Demonstrated product features and benefits to potential customers.
- Identified customer needs and tailored solutions accordingly.
- Provided customers with information on products and services available.
- Answered requests and concerns with friendly and knowledgeable service.
- Resolved customer complaints in a timely manner.
- Maintained product knowledge on latest Honda models and promotions.
- Managed paperwork for sales transactions and financing options.
- Gathered customer feedback to improve sales strategies.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Collaborated with service department to address customer inquiries.
- Collaborated with other departments to ensure successful delivery of services and products.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
- Generated monthly reports outlining sales performance metrics.
- Analyzed competitor data to develop competitive pricing strategies.
Education
High School Diploma -
O'Fallon Township High School
O'Fallon, IL05-1990
Skills
- Vehicle inspection
- Route optimization
- Compliance knowledge
- Delivery coordination
- Log maintenance
- Customer relationship management
- Sales strategies
- Team collaboration
- Time management
- Conflict resolution
- Problem solving
- Effective communication
- Inventory management
- Business administration
- Customer relations
- Quality management systems
- Operations management
- Sales management
- Staff hiring
- Financial management
- Human resource management
Timeline
Driver Specialist
O'Reilly Auto Parts
02.2025 - 07.2026
Owner
Mckenzie & Things Thrift Shop
08.2018 - Current
Sales Associate
5 Star Ford
01.2017 - 11.2017
Sales Advisor
Hughes Honda
02.2016 - 01.2017
High School Diploma -
O'Fallon Township High School