Ann Marie Murphy

OPTUM Urgent Care

01.2020 - Current

Maintain an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
Entered and scan patient's demographic and insurance benefits to verify eligibility and collect appropriate copay and balances.
Assist with onboarding new employees and support all staff and leadership in their roles.
Enhance customer satisfaction by providing efficient and professional front desk services.
Handle sensitive customer information with confidentiality, adhering to HIPAA and company privacy guidelines.
Develop strong working relationships with team members, fostering a positive work environment.
Maintain productive and efficient work flow in a high-volume office.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Collaborate with staff and management on daily operations to identify any issues that need tp be addressed.
Compile and organize essential materials, paperwork and procedures to assist all front desk staff.
Able to work independently and as a team nd maintain good judgement.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk accountability.
Help providers to set-up referral appointments for in-network specialists.

Summary