Ann Marie Noel
Sioux Falls ,SD
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Office Manager
Nebraska Air Filter, Inc
11.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Prepared sales tax returns for multiple states in accurate and timely manner.
Service Coordinator
Nebraska Air Filter
08.2013 - 10.2021
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Oversaw scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Collected, arranged, and input information into database system.
Waitress/ Waitress Trainer
Prengers Restaurant
12.2011 - 07.2013
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
Bookeeper/Payroll Coordinator
Professional Accounting Solutions
05.2009 - 05.2011
- Ensured compliance with tax regulations by preparing and submitting required documentation accurately and within deadlines.
- Optimized payroll processing by staying current on labor laws and maintaining updated employee records, ensuring accurate payments.
- Maintained high levels of accuracy in all aspects of bookkeeping, reducing risk and improving overall financial health.
- Maintained confidentiality of sensitive financial information, preserving the trust of both employees and stakeholders alike.
- Assisted in the preparation of accurate financial reports, providing key insights for informed decision-making for management.
Education
Bachelor of Science - Business Administration And Management
Doane College
Crete, NE05.1990
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Bookkeeping
- Account Reconciliation
- Staff Management
- Staff hiring
- Administrative Oversight
- Employee Training
- Financial Reporting
- Financial Accounting
- Business Administration
- Payroll Processing
- Multi State Sales Tax Preparation
Timeline
Office Manager
Nebraska Air Filter, Inc
11.2021 - Current
Service Coordinator
Nebraska Air Filter
08.2013 - 10.2021
Waitress/ Waitress Trainer
Prengers Restaurant
12.2011 - 07.2013
Bookeeper/Payroll Coordinator
Professional Accounting Solutions
05.2009 - 05.2011
Bachelor of Science - Business Administration And Management
Doane College
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