Ann Marie Phillips
Oswego,IL
Summary
Dynamic and results-oriented professional with extensive experience in human resources and retail management, notably with Fox Valley Park District. Excelled in improving store profitability and employee satisfaction, demonstrating strong payroll administration and relationship-building skills. Achieved significant reductions in staff turnover by fostering a collaborative work environment and implementing effective training programs.
Overview
8
8
years of professional experience
Work History
Human Resource Assistant
Fox Valley Park District
08.2022 - Current
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Responded to employee inquiries regarding benefits and other HR topics.
- Munis dataentry
- Participated in job fairs to recruit new talent.
Front Desk Guest Service Representative
Fox Valley Park District Vaughn Center
10.2021 - 08.2022
- Balanced daily cash drawer accurately, ensuring proper financial documentation for each shift.
- Handled confidential information discreetly, safeguarding customer privacy during transactions and interactions.
- Developed strong rapport with returning customers, fostering loyalty through personalized service experiences.
- Managed phone lines effectively, directing calls appropriately while maintaining a courteous demeanor.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Store Manager
The Children's Place
09.2018 - 06.2020
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
Store Manager
Hannah Andersson
07.2016 - 09.2018
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
No Degree - Human Resources Development
Rasmussen
Illinois City, IL08.2026
Skills
- Administrative Skills
- Office Administration
- Payroll Processing
- Maintaining files
- Scheduling
- Human Resources Support
- Onboarding Coordination
- Employee Onboarding
- Background Checks
- Payroll Administration
- New Hire Orientation
- Administrative Support
- Microsoft Office
- Data Entry
- Employee Data Record Keeping
- Office Organization
- Critical Thinking
- Relationship Building
- Human Resources Operations
- Resume Screening
- Job Applicant Interviews
- Applicant interviewing
Timeline
Human Resource Assistant
Fox Valley Park District
08.2022 - Current
Front Desk Guest Service Representative
Fox Valley Park District Vaughn Center
10.2021 - 08.2022
Store Manager
The Children's Place
09.2018 - 06.2020
Store Manager
Hannah Andersson
07.2016 - 09.2018
No Degree - Human Resources Development
Rasmussen