Live Music
Ann Marie Quiroz
Houston,TX
Summary
Dynamic leader with hands-on experience in managed services consulting (SaaS, B2B) and a talent for navigating challenges successfully. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
20
20
years of professional experience
5
5
Certification
Work History
Sr. Customer Success Manager – Oil & Gas - Remote
HP Inc
01.2022 - 04.2024
- Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.
- Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
- Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
- Established strong relationships with clients to build trust and loyalty, leading to long-term business partnerships.
- Trained new Customer Success Managers, setting them up for success in their roles through hands-on coaching and mentoring.
- Managed escalations effectively, resolving complex issues and preventing future occurrences.
- Optimized the customer journey by analyzing usage patterns and providing tailored recommendations based on unique needs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Sr. Global Delivery Manager – Oil & Gas - Remote
Black Box Network Services
01.2020 - 01.2021
- Oversaw 3 regional service managers, 27 Full time employees and, 70 + contractors to ensure end to end service delivery
- Spearheaded continuous improvement initiatives in the global delivery model, driving innovation and efficiency within the organization.
- Facilitated open lines of communication between geographically dispersed teams, promoting a unified approach towards achieving common objectives.
- Conducted regular performance reviews and provided constructive feedback to team members for continued professional development and growth.
- Effectively managed stakeholder expectations through proactive communication and timely escalation of issues, resulting in higher client satisfaction rates.
- Managed resources effectively to avoid unnecessary delivery delays.
Sr. Global Service Director – Oil & Gas - Hybrid
British Telecom Americas
01.2016 - 01.2020
- Promoted three times during tenure
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Forged strong partnerships with external stakeholders as well as maintained healthy relations with clients.
- Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
- Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
- Fostered a culture of continuous improvement within the team by encouraging open communication, collaboration, and shared learning experiences among members.
Branch Operations Manager – Oil & Gas - Hybrid
Longview Systems
01.2014 - 01.2016
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Assisted in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Education
Bachelor of Science - Technology
DeVry University
Associate - Computer Networking
ITT Institute
Skills
- Vendor Management
- Relationship Management
- Major Incident Management
- Cross-functional coordination
- Change Management
- Upselling strategies
- Service Improvement
- Client onboarding
- Customer Advocacy
- Staff mentoring & leadership
- B2B and SaaS Consulting
- Negotiation and Conflict Resolution
Certification
- Six Sigma Certification
- ITIL Service Management
- Knowledge Centered Support
- Life Coach
Accomplishments
- Achieved customer retention through effectively helping with process improvements and service enhancements.
- Awarded Golden Glove at Alert Logic for creating the processes and leading the newly formed Relationship Management team which lead to increased revenue.
- Awarded Member of the month at CGI Technologies for the united states T1 for the creation of an employee incentives program for the US service desk(s).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionQuote
I make the most of all that comes and the least of all that goes.
Sara Teasdale
Interests
Avid Reader
Foodie
Timeline
Sr. Customer Success Manager – Oil & Gas - Remote
HP Inc
01.2022 - 04.2024
Sr. Global Delivery Manager – Oil & Gas - Remote
Black Box Network Services
01.2020 - 01.2021
Sr. Global Service Director – Oil & Gas - Hybrid
British Telecom Americas
01.2016 - 01.2020
Branch Operations Manager – Oil & Gas - Hybrid
Longview Systems
01.2014 - 01.2016
Associate - Computer Networking
ITT Institute
- Six Sigma Certification
- ITIL Service Management
- Knowledge Centered Support
- Life Coach
Bachelor of Science - Technology
DeVry University
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