Ann Marie Shakesepare
Customer Services
Key West,FL
Summary
Motivated Night Shift Supervisor dedicated to ensuring operations run smoothly and efficiently during the night shift. Strong leadership, team building, and multitasking skills. Adept at scheduling, cash handling, and customer relations.
Overview
37
37
years of professional experience
5
5
years of post-secondary education
Work History
Night Shift Supervisor
Opal Key Resort And Marina
Key West, FL
07.2015 - Current
- Observed each team member to carry out duties and provided constructive criticism.
- Managed communication between associates and management, addressing key issues and needs.
- Trained staff members to perform inventory management, customer service and maintenance.
- Compiled reports on production shortfalls, accidents and equipment problems.
- Assisted customers with complaints, questions, and concerns.
- Maintained stock of products and ordered new products when stock was running low.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Cultivated professional working relationships with peers and supervisors.
- Maintained long-term customer relationships to grow client base by [Number] accounts.
- Managed staff hiring, training, and supervision.
Certified Nursing Assistant
Key West Health And Rehabilitation
Key West, FL
01.2012 - 03.2022
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Transported patients between rooms and appointments or testing locations.
- Maintained best-in-class standards for individualized care in [Number]-bed unit by continuously checking in with patients and families and quickly providing care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Staffing Coordinator
Key West Health And Rehabilitation
Key West, FL
01.2012 - 12.2018
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
- Interviewed, hired and mentored over [Number] new personnel and oversaw all staffing operations.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Audited workplace, employee and management policies and procedures.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Advocated for staff members, helping to identify and resolve conflicts.
Front Desk Agent
Travel Lodge Hotel
Key West, FL
05.2011 - 03.2015
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
- Assisted at front desk when and handled purchases at gift shop.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered multi-line phone system and greeted callers enthusiastically.
- Answered customer telephone calls promptly and appropriately handled needs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Collected room deposits, fees and payments.
Security Guard
Sheiff Department
Cul De Sac, St Marteen
04.2001 - 05.2010
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Participated in staff meetings, special events and professional development activities.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Responded quickly to incidents and assessed active situations for security concerns.
- Permitted entry with escort for approved persons into secure locations.
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
Education
High School Diploma -
Denbigh High School
Jamaica,WI 09.1991 - 07.1995
Associate of Arts - Cosmetology
Hair Expression
Jamaica, WI 01.1997 - 01.1998
Skills
Team Building
Timeline
Night Shift Supervisor
Opal Key Resort And Marina
07.2015 - Current
Certified Nursing Assistant
Key West Health And Rehabilitation
01.2012 - 03.2022
Staffing Coordinator
Key West Health And Rehabilitation
01.2012 - 12.2018
Front Desk Agent
Travel Lodge Hotel
05.2011 - 03.2015
Security Guard
Sheiff Department
04.2001 - 05.2010
Associate of Arts - Cosmetology
Hair Expression
01.1997 - 01.1998
High School Diploma -
Denbigh High School
09.1991 - 07.1995
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