AnnMarie Shaw
Columbus,OH
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during tenure at Kinsale Golf and Fitness Club. Expert in sanitation standards and adept in problem-solving, excelling in guest services, ensuring a seamless, high-quality experience. High adaptability under pressure and commitment to excellence drive substantial improvements in service delivery and operational efficiency. In addition working at Athleta had allowed an ability to build a good grounds of customer-employee trust by creating warm relationships that encourage customers to come back. Much of what has been gained from previous jobs carries over into much of the work completed now.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company or locational goals.
Overview
1
1
year of professional experience
Work History
Food and Beverage Attendant
Kinsale Golf and Fitness Club
05.2024 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Addressed customer complaints and inquiries to verify satisfaction during every shift
Sales Associate
Athleta- Gap
04.2023 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed approximately 5 calls every shift from other stores or customers calling in to inquire about stock.
Education
Bachelor of Science - Health Sciences
The Ohio State University
Columbus04.2027
Skills
- Adaptability under pressure
- Reliability and punctuality
- Guest Services
- Allergy awareness
- Staff Leadership
- Sanitation Standards
- Time Management
- Problem-Solving
Languages
Spanish
Limited Working
Timeline
Food and Beverage Attendant
Kinsale Golf and Fitness Club
05.2024 - Current
Sales Associate
Athleta- Gap
04.2023 - 09.2023
Bachelor of Science - Health Sciences
The Ohio State University
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