Annmarie Smith
Minco,OK
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Driven inventory coordinator with several years of product purchasing and supply chain management experience. Skilled in managing paperwork, inventory counts and documentation. Known for long-term planning without sacrificing day-to-day functionality. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Assistant Manager
Braums Ice Cream And Dairy
Del City, ok
02.2025 - Current
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date knowledge of company products and services.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assigned work and monitored performance of project personnel.
- Monitored employee attendance records, timekeeping, and payroll information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Analyzed business performance data and forecasted business results for upper management.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved conflicts between team members in an effective manner.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Coordinated with other departments to ensure smooth flow of operations.
- Produced thorough, accurate and timely reports of project activities.
- Delegated work to staff, setting priorities and goals.
- Proposed or approved modifications to project plans.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with safety regulations and company policies.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed completed work to verify consistency, quality, and conformance.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed routine maintenance and repair.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
Head Housekeeper
Hampton Inn By Hilton
Shawnee, OK
03.2013 - 11.2016
- Reported damage or theft of hotel property to management.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Monitored use of chemicals used in the cleaning process to ensure safe working environment for employees.
- Inspected furniture for damage or stains in between guest stays.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Assigned tasks to housekeeping staff, ensuring that all duties were completed in a timely manner.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Maintained up-to-date records of supplies, equipment, and cleaning materials.
- Practiced safe work habits and wore protective safety equipment.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Inspected and monitored housekeeping standards to ensure high quality of service.
- Sorted and counted linens and organized in storage areas.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
Shift Leader
McDonald's
Tecumseh, OK
- Handled emergency situations with composure and in accordance with company guidelines.
- Assisted in training new employees on shift operations.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Analyzed sales data to identify trends and areas for improvement.
- Scheduled team members for shifts based on business needs and customer demand.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Education
High School Diploma -
Homeschooled
House01-2013
Skills
- Sales monitoring
- Recruiting and interviewing
- Budget assistance
- Employee scheduling
- Strategic thinking
- Policy administration
- Strategic planning
- Staff management
- Recruitment and hiring
- Marketing tactics
- Customer service and satisfaction
- Performance evaluation
- Verbal and written communication
- Product and service sales
- Orientating and training
- Project management
- Team leadership
- Consulting
- Scheduling and planning
- Employee supervision
- Money handling
- Promotional planning
- Employee performance evaluation
- Rewards program oversight
- Time management
- Reporting and documenting
- Marketing
- Financial management
- Staff training and development
- Goal setting
- Decision-making
- Adaptability and flexibility
- Team motivation
- Sales growth
- Cost control
- Budgeting and finance
- Customer service
Accomplishments
having the best store in cleanliness
Certification
- serve safe
- management leedership
Languages
Spanish
Limited
Timeline
Assistant Manager
Braums Ice Cream And Dairy
02.2025 - Current
Head Housekeeper
Hampton Inn By Hilton
03.2013 - 11.2016
Shift Leader
McDonald's
High School Diploma -
Homeschooled