AnnMarie StClair
Charlotte,NC
Summary
Driven leader with proven expertise in inventory management and customer engagement, honed at The Home Depot Inc. Excel in enhancing sales growth and fostering team development through effective leadership and problem-solving skills. Achieved significant improvements in operational efficiency and customer service standards, demonstrating a strong ability to meet and exceed performance goals.
Overview
3
3
years of professional experience
Work History
Department Supervisor
The Home Depot Inc
08.2023 - Current
- Maintain stock of items, cleanliness, organization, and provide excellent customer service.
- Train new employees on overall company and department-specific policies and procedures.
- Conduct performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Manage team of 10 employees, delegate tasks and hold each employee accountable for completing assignments.
- Mentor team members to enhance professional development and accountability in workplace.
- Oversee employee performance, correct problems, and increase efficiency to maintain productivity targets.
- Foster a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Oversee daily operational performance of PRO team.
- Collaborate with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Maintain clean, organized workspaces for optimal functionality and employee safety.
- Implement daily operating procedures to keep store clean, adequately stocked, and well-organized.
Bar Manager
Reid's Fine Foods Grocery Store
06.2021 - 07.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Increased revenue with creative marketing initiatives and promotional events.
Education
Licensed Massage And Bodywork Therapist - Massage Therapy
Therapeutic Massage Training Institute
Charlotte, NC 10.2000
Medical Administration Certification - Medical Office Assistance
Brookstone College of Business - Charlotte
Charlotte, NC10.1995
Skills
- Customer Service
- Problem Resolution
- Workplace Safety
- Problem-Solving
- Leadership skills
- Inventory Management
- POS systems operations
- Reasoning
Accomplishments
Executive Homer from Ted Decker, New Associate Coach, Co-captain of Team Depot, Silver Level, In-Focus Team, Volunteering in community outreach activities.
Timeline
Department Supervisor
The Home Depot Inc
08.2023 - Current
Bar Manager
Reid's Fine Foods Grocery Store
06.2021 - 07.2022
Licensed Massage And Bodywork Therapist - Massage Therapy
Therapeutic Massage Training Institute
Medical Administration Certification - Medical Office Assistance
Brookstone College of Business - Charlotte