Ann Marie Stocker
Charlotte,NC
Summary
I possess a strong work ethic and a passion for engaging with others, backed by extensive experience in Property Management, Event Planning, Professional Office Administration, Accounts Payable/Receivable, Scheduling, and Collections.
Dedicated to delivering excellent customer service and nurturing community relations, I manage tasks with efficiency and a positive, steadfast attitude, always seeking practical solutions to drive business success.
My commitment to achieving company goals is unwavering, even in the face of challenges. I strictly adhere to policies and procedures, actively contributing to team building. My flexibility is complete, with no commitments to hinder my availability or location. I am legally authorized to work for any employer in the United States.
Primary Language: English
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leasing Specialist
AMC
Rockhill, SC
06.2023 - 09.2023
- Assisted Prospects in completing rental applications and verifying qualifications for income based housing.
- Conducted market research to determine competitive rental rates for available units.
- Marketed vacant units through multiple marketing channels, including print media, online listings, and social media posts.
- Responded to Prospects inquiries about leasing options via phone, email, or in-person visits.
Sales & Marketing Specialist
At Your Service
Charlotte, NC
06.2015 - Current
- As a highly skilled and experienced professional, I effectively oversee all aspects of inventory, marketing, sales, and budget management
- My exceptional ability to build and maintain strong relationships with a diverse range of clients, coupled with my expert negotiation skills and exceptional inventory management expertise, set me apart from the competition.
Property Manager/Event Planner
Kuester Management Group -10 Developer Properties - Community
South Carolina
06.2019 - 10.2019
- Managed a diverse range of tasks with ease
- My expertise includes vendor relations, budgetary reports, compliance checks, board meetings, marketing strategies, invoices, bad debt management, homeowner compliance, and resident activities
- I have a proven track record of success in managing these areas effectively, and I can provide the same level of excellence to any organization.
Leasing Specialist /Front Office Administrator
Fairfield Residential Company LLC - 228 Homes
Charlotte, NC
09.2018 - 05.2019
- As part of my role, I was tasked with creating and submitting daily reports detailing the leasing activities on the property
- This included diligently tracking and recording all relevant information about the various units available for rent, such as their occupancy status and rental rates
- In case of any issues or concerns, I acted swiftly and escalated them to the property manager for immediate remediation
- This ensured that any problems were promptly and efficiently addressed and that the tenants' needs were always a top priority
- To maintain the safety and security of the property, I conducted thorough background checks on all apartment applicants, verifying their employment history, credit scores, and criminal records
- I also routinely inspected the facility's curb appeal, ensuring it was always in optimal condition and the tenants had a pleasant and comfortable living environment
- Responding promptly and professionally to all phone calls and emails was an essential aspect of my role
- I was responsible for addressing all inquiries and concerns of prospective tenants, ensuring that they received the information they needed promptly and effectively
- As part of my duties, I monitored the accounts receivable reports and actively pursued the collection of outstanding debts owed to the company
- This helped ensure the company's financial health remained solid and stable
- I also played a critical role in overseeing tenant compliance with the company's policies and regulations
- This included conducting tours of the facility with potential rental clients, truthfully answering any questions they may have had, and ensuring that all tenants strictly adhered to the company's policies and regulations
- In addition to these responsibilities, I reviewed aged vacancies, market-ready apartments, and models and completed and updated market information surveys
- I also distributed and followed up on tenant renewal notices and developed and implemented resident activities while identifying and addressing problem vacancies
- Overall, I took great pride in my role and worked tirelessly to ensure that the property was well-maintained, the tenants were happy, and the company was successful.
Resident Specialist/Dispatch/Office Administrator
Hunt Companies Inc.
Patrick Afb, FL
04.2017 - 08.2018
- Adhered to all Government Housing Compliance, local, state, federal, and fair housing regulations to promote a harmonious and secure housing environment
- I competently handled and oversaw all housing applications, supporting documentation, and managed wait lists
- I thoroughly screened applicants and collected necessary application fees, deposits, and rent to ensure a smooth and transparent leasing process
- At the heart of what I did is an unwavering commitment to providing top-notch customer service for the United States Military Soldiers & their Families
- This entails addressing inquiries, complaints, billing questions, and payment extension/service requests
- Our lease renewal program was thoughtfully designed to introduce and monitor effective renewal strategies while upholding the integrity of original leases and renewals
- As the designated property event coordinator, I ensured seamless event planning and execution
- I also accurately dispatched and scheduled maintenance staff and vendors daily to ensure smooth operations
- I have a proven track record of successfully completing final white glove move-out inspections, accurately applying charges, and collecting delinquent tenant payments
- Additionally, I analyze departmental documents for appropriate distribution and filing to maintain accurate records.
Assistant Property Manager/Senior Accounts Receivable Specialist
Greystar Real Estate Partners LLC - 528 Homes
Melbourne, FL
02.2016 - 05.2016
- In the Property Manager's absence, I had full decision-making responsibilities
- My duties included thorough property inspections during move-in and move-out, as well as assessing any property damage
- Residents were charged for any damages incurred, and I worked tirelessly to maximize gross rent while minimizing any potential loss from vacant or delinquent rent
- I pursued past accounts with tenacity and processed rent collections and miscellaneous checks on a daily basis
- I prepared evictions for legal collection with the company's assigned attorneys and resolved conflicts between tenants in a highly effective manner
- As the Event Coordinator, I coordinated all resident functions and kept meticulous records of all tenant correspondence
- I made certain that all policies and rules were followed by everyone and effectively communicated with owners, residents, and on-site associates to ensure smooth operations.
Assistant Property Manager/Office Leasing Administrator
Phillips Development & Realty LLC - 130 Homes
Charlotte, NC
06.2013 - 06.2015
- Successfully managed rental charges, application fees, deposits, and other charges
- I also scheduled various events and activities while coordinating facility usage
- Focusing always on maintaining full occupancy, assisting the Property Manager in the daily operations of the property, and performing administrative duties such as preparing legal lease documents and company addendums, collecting late fees and rent, and establishing solid professional and resident relationships by promoting team collaboration and delivering exemplary customer service
- Secured an average of 12 monthly rental agreements and increased occupancy from 87% to 96% through marketing and follow-up
- I coordinated maintenance and repair requests with the Maintenance Supervisor and was responsible for scheduling outside vendors as needed.
Skills
- Yardi
- Yardi Voyager
- Military Yardi
- Fair Housing Regulations
- Vendor Management
- Property Management
- Financial Planning
- Purchasing
- Event Planning
- Accounts Payable
- Pricing
- Property Leasing
- Negotiation
- Office Administration
- Budgeting
- Marketing
Certification
Driver's License
Primary Language
English
Additional Information
Accounts Receivable/Accounts Payable
Accounts Payable / Invoice Coding
Delinquent accounts monitoring
Software Application proficiency
Exceptional delinquent Collections
Professional Oral and Written Communication Skills
Customer service-focused
Versatile employee
Organized
Preparation of Daily/Monthly Reports
Comprehension of Federal, State, Local Fair Housing Laws
Assessments
- Supervisory skills: Motivating & assessing employees, Proficient, 08/01/20
- Customer service, Proficient, 05/01/22
- Customer focus & orientation, Proficient, 09/01/22
- Sales skills, Proficient, 09/01/22
- Attention to detail, Proficient, 10/01/21
- Basic maintenance and repair, Proficient, 05/01/22
- Teamwork: Interpersonal skills, Proficient, 07/01/21
- Work style: Reliability, Proficient, 10/01/21
Personal Information
- Willing To Relocate: True
- Authorized To Work: True
- Title: Administrative/Property Management/Leasing
Timeline
Leasing Specialist
AMC
06.2023 - 09.2023
Property Manager/Event Planner
Kuester Management Group -10 Developer Properties - Community
06.2019 - 10.2019
Leasing Specialist /Front Office Administrator
Fairfield Residential Company LLC - 228 Homes
09.2018 - 05.2019
Resident Specialist/Dispatch/Office Administrator
Hunt Companies Inc.
04.2017 - 08.2018
Assistant Property Manager/Senior Accounts Receivable Specialist
Greystar Real Estate Partners LLC - 528 Homes
02.2016 - 05.2016
Sales & Marketing Specialist
At Your Service
06.2015 - Current
Assistant Property Manager/Office Leasing Administrator
Phillips Development & Realty LLC - 130 Homes
06.2013 - 06.2015
Driver's License